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This CITB Leadership & Management course in Handling Difficult Situations was developed by the construction specialists Acadame.
Delivered at our centre in Stoke-on-Trent, Staffordshire, virtually online or on-site; the purpose of this standard is to enable the delegate to develop knowledge and understanding of handling difficult situations regarding performance, discipline, conflict, stress and diversity as required by a practising or potential site supervisor:
Leadership and management are key skills for all construction sites and an area where the industry has identified a need for greater support and training.
CITB pay grants for the achievement of approved short courses, which last from 3 hours to 29 days and are focused on the core construction skills needed across the industry.
Supervisors and managers can be site based or office based, as long as they are managing a team or could do so in the future. Although, the training has been designed to support managers and supervisors’ development, any employee who could benefit from the training can take part.
Employers who have put in place Leadership and Management training for their staff have seen:
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ILM’s level 3 Leadership and Management Practice for the Construction and Built Environment Sector qualification and CITB’s Leadership and Management courses are designed to give frontline supervisors and managers the skills and increased confidence they need to carry out their roles.
By combining Acadame’s expertise in the construction industry with ILM’s market-leading leadership & management qualifications, this ensures the short courses teach best-in-class leadership & management skills and behaviours that are tailored to industry needs.
Suitability
Training delivered against this standard would be relevant to the following occupational groups: supervision, management and leadership:
• using assessment, active listening and feedback to manage the performance of team members on site
• managing poor performance and discipline of team members on site
• managing conflict on site
identifying and managing work-related stress
• managing a diverse workforce
Assessment
The method of formal assessment considered appropriate for training delivered against this standard is by a paper of 19 questions based on one question per assessment criteria point within the learning outcomes with a bank of 2 sets of question papers.
Delegates must achieve 75% correct answers to pass.
Duration
This classroom or virtually delivered course is held over 2 days.
Assessment of this learning outcome must cover the delegates ability to:
Assessment of this learning outcome must cover the delegates ability to:
Assessment of this learning outcome must cover the delegates ability to:
Assessment of this learning outcome must cover the delegates ability to:
We recognise that everyone is different, which is why we offer a choice of study routes. We can deliver the course in your workplace, you can visit one of our training centres or you can complete the course via an online virtual live class.
This training standard is derived from the ILM Level 3 in Leadership and Management Practice for the Construction and Built Environment Sector, unit 8626-303 Handling Difficult Situations.
There are no mandatory renewal or recommended refresher requirements for this standard.
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