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Internet Etiquette eLearning
Online training on professional conduct in digital communication, email, chat and social media, and why the tone people read is rarely the tone that was intended.
Who it is for
Who this internet etiquette course is for
Most workplace communication is now written, fast and permanent. That combination produces misunderstandings, disputes and the occasional post that follows someone around for years. This course is about avoiding all three.
- All staff, as part of induction or refresher training
- Customer-facing and support teams
- Anyone posting on behalf of the business
- Remote and hybrid workers
- Managers setting communication standards
- New starters unfamiliar with workplace norms
Course content
What the internet etiquette course covers
Eight short modules on tone, channel, permanence and the line between personal and professional online.
Why digital tone goes wrong
Missing context, speed, and reading intent into brevity.
Email conventions
Subject lines, structure, recipients, reply-all and when not to email at all.
Chat and instant messaging
Expectations, availability and the difference between chat and email.
Choosing the right channel
When to write, when to call, and when a meeting is the honest answer.
Professional conduct online
Representing the business, and the line between personal and work accounts.
Social media
Posting about work, commenting on the business and the durability of a post.
Permanence and disclosure
Why written messages last, and where they can end up.
Difficult conversations in writing
When not to have them in writing at all
Outcomes
What you will be able to do afterwards
- Write emails that are clear and appropriately toned
- Choose the right channel for a message
- Use chat without creating an expectation of instant availability
- Keep personal and professional conduct separate online
- Post about work responsibly on social media
- Recognise when a conversation should not happen in writing
- Understand how durable and disclosable workplace messages are
Practicalities
How the course works
For employers
Internet Etiquette training for a team
Communication standards are only shared if everyone has been given the same ones. This is a common induction course for exactly that reason.
- One invoice instead of a card payment per person
- Licences allocated as people join, so induction is covered
- Completion and expiry reporting for your records
- Renewal reminders before certificates lapse
- Bespoke versions built around your own procedures
Broader communication skills, including in person, are covered there. See the Effective Communication course →
Internet Etiquette eLearning: common questions
No. Information Security and the Phishing course cover the security side. This one is about conduct, tone and professionalism in digital communication.
It covers the line between personal and professional, and how posting about work affects both you and the business. It does not tell people what to think or post privately.
Written messages strip out tone of voice and context, and speed encourages brevity that reads as curtness. The course covers how to compensate deliberately.
Work messages can be disclosable in litigation and in subject access requests. The course covers this because people write things in chat they would never put in an email.
Yes. It is one of the most common induction courses because communication norms differ so much between organisations.
About 30 minutes, with no time limit: start it, pause it, and come back whenever suits. The certificate is issued the moment you finish.
Yes. It runs in a browser on any modern phone, tablet or computer, with nothing to install.
Yes. Open a business account and we invoice you for the licences, which you allocate as people need them, with completion reporting included.
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