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No ridiculously long phone menu when you call. No inbox abyss if you email. Our web chatter is human and we love it when you contact us on WhatsApp and Facebook too.
The Internet Etiquette eLearning course focuses on effective and polite communication when using the internet, including email, social media, and other online platforms. It aims to teach individuals how to communicate professionally and respectfully on the internet, emphasising best practices and avoiding common pitfalls.
In today’s digital age, communication with customers, clients, and colleagues often takes place through various online channels, such as email and social media. However, many individuals may not be familiar with or practice effective and polite internet communication. This course addresses this issue by providing guidance on how to communicate professionally and respectfully on the internet.
Effective Communication: Enhances individuals’ ability to communicate effectively and professionally on the internet.
Stress Reduction: Provides strategies for managing email-related stress and information overload.
Conflict Avoidance: Equips individuals with the knowledge to recognise and avoid online conflicts.
Professionalism: Promotes a positive and professional online image, which can benefit both individuals and organisations.
The Internet Etiquette eLearning course is valuable for anyone who communicates online, whether with colleagues, clients, or customers. It promotes effective and respectful internet communication practices, ultimately contributing to better online interactions and a positive online presence.
Email Basics: Understanding the fundamental functions of email, including how to correctly use CC (Carbon Copy) and BCC (Blind Carbon Copy) fields when sending emails.
Email Best Practices: Marking the importance of emails appropriately and using the Out of Office feature when necessary.
Email Content: Identifying what should not be included in an email, such as emojis and initialisms (abbreviations or acronyms).
KISS Principle: Embracing the KISS (Keep It Simple, Stupid) principle to ensure clear and concise communication.
Reducing Email Stress: Strategies for managing email-related stress and avoiding email overload.
Email Blindness Syndrome: Understanding and addressing email blindness syndrome, where important emails may be overlooked.
Online Persona: Maintaining a professional and positive online persona and reputation.
Flame Wars: Recognising and avoiding online conflicts or flame wars that can escalate quickly.
Reposting and Over-Posting: Knowing when and how to share content online, avoiding excessive reposting or over-sharing.
Video Calls: Effective and professional conduct during video calls, a common mode of internet communication.
Learners will receive an Acadame e-learning completion certificate, which is downloadable upon successfully finishing the eLearning course.
We simplify the most intricate subjects by offering media-rich exercises that inspire and captivate learners. Our eLearning courses incorporate interactive exercises, gamification, immersive media content, engaging scenarios, and high-quality photography and illustrations. The content is curated by top industry experts, ensuring that your participants receive stimulating and memorable educational material.
Our eLearning courses are distinguished by the following key elements:
The smarts to improve the bottom line
We empower your people with the capability to enhance systems, reduce risks, minimise waste, streamline processes and ultimately improve your organisation’s bottom line.
Innovation for a competitive edge
We give your people the capability and the confidence to drive innovation; improving products, services, systems and your customers’ experience. Sharpen your competitive edge.
How to do more with less
The latest approaches, information and insights to enable your people to discover ways to do more with less. All for a leaner, fitter, stronger organisation.
