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Managing Change eLearning
Online change management training: why people resist change, how to communicate it honestly, and what managers can do when they did not choose the change either.
Who it is for
Who this managing change course is for
Most change is delivered by managers who were told about it rather than consulted on it. This course is written for that position: leading a change you may have reservations about, without pretending otherwise.
- Line managers and supervisors
- HR teams supporting change programmes
- Project and programme staff
- Team leaders in restructures or system changes
- Small business owners making changes
- Anyone communicating a change they did not design
Course content
What the managing change course covers
Eight short modules on the human side of change: reaction, resistance, communication and the part after the announcement.
Why change is hard
Loss, uncertainty and control, and why resistance is a reaction rather than an obstacle.
Reactions to change
The stages people move through, and why they do not all move at the same speed.
Resistance
Reading what resistance is telling you rather than overriding it.
Communicating change
Being honest about what is decided, what is not, and what you do not know.
Involving people
Where genuine input is possible, and the cost of pretending it is when it is not.
Managing a change you did not choose
Leading credibly without pretending to agree with everything.
Sustaining it
The dip after the announcement, and what stops a change reverting.
Wellbeing during change
Workload, uncertainty and supporting people through it
Outcomes
What you will be able to do afterwards
- Explain why people react to change the way they do
- Read resistance as information rather than obstruction
- Communicate a change honestly, including the unknowns
- Judge where genuine involvement is possible
- Lead a change you did not choose without losing credibility
- Sustain a change past the initial dip
- Support people's wellbeing through a period of change
Practicalities
How the course works
For employers
Managing Change training for a team
Change lands unevenly when every manager communicates it differently. Training the management layer together is what makes the message consistent.
- One invoice instead of a card payment per person
- Licences allocated as people join, so induction is covered
- Completion and expiry reporting for your records
- Renewal reminders before certificates lapse
- Bespoke versions built around your own procedures
Most change management problems are communication problems underneath. See Effective Communication →
Managing Change eLearning: common questions
No. It is about the human side of change: reaction, resistance, communication and sustaining it. Project mechanics are a separate discipline.
The course covers that directly, because it is the most common position managers are in. Leading credibly without pretending to agree is a skill. Pretending is what destroys trust.
No. Consultation and redundancy have legal requirements that need proper advice. This course covers the communication and human side of change generally.
Usually because attention moves on after the announcement. The course covers the dip that follows and what sustains a change past it.
No. The course treats resistance as information. Sometimes it's about the change, sometimes about how it was communicated, and occasionally about a genuine flaw nobody spotted.
About 30 minutes, with no time limit: start it, pause it, and come back whenever suits. The certificate is issued the moment you finish.
Yes. It runs in a browser on any modern phone, tablet or computer, with nothing to install.
Yes. Open a business account and we invoice you for the licences, which you allocate as people need them, with completion reporting included.
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