Standard payment terms are 30 days from invoice unless otherwise agreed in writing, but payment must be received before course begins unless otherwise agreed in writing. Materials and log in details (if relevant) will not be issued until payment is received. We reserve the right to refuse admittance to a course or qualification until payment is received.
We reserve the right to cancel or alter the dates or provision of service, the venue and the individual or organisation providing the service. This includes moving classroom courses to our online blended service where we are unable to reasonably provide a classroom environment. In the event of a course cancellation, bookings will normally be deferred to the next available course at the same venue unless the client specifically requests otherwise. If a booking is cancelled or deferred by the client, we reserve the right to apply the below charges.
These charges also apply to in-house training courses or consultancy services cancelled or deferred by the client.
Notice Given % of fee chargeable
More than 28 day– 0%
15-28 days – 50%
1-14 days– 75%
Cancellation/ Non-attendance without notice – 100%
Telephone cancellations/deferrals can be accepted but have to be received 7 days prior to course commencement, and should be confirmed immediately in writing (by post or email). For cancellations/deferrals within 7 days preceding the course commencement date, we reserve the right to pass on any such learner fees that they incurred for each day of the course deferral.
Provisional bookings are not permitted. Bookings are confirmed once submitted and are subject to cancellation terms above.
Fees quoted are correct at time of publication, but we reserve the right to alter fees at any time.
These terms shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English court.
The Employer’s Responsibilities
Any risk assessments conducted (if applicable) are general risk assessments required by the Management of Health & Safety at Work Regulations 1999. This does not include more specific risk assessments as required by other regulations, unless specified.
Telephone/email support (if applicable) covers any work that does not involve the physical travel to the client’s site. If extra work on client’s site is required, this will be charged at an agreed amount.
In the case of the telephone/email support contracts, the contract start date will be the date the client signs to accept the proposal.
Annual telephone/email support contracts will automatically renew on their anniversary. If the client does not wish to renew the contract, they must notify us in writing at least 30 days prior to the end of the contract.
Whilst we will try to maintain ideal numbers of delegates to tutors, this is not always possible. The final decision on number of delegates per course is made by Acadame and if applicable the respective Awarding Organisation.
We reserve the right to deliver a course by using one or multiple trainers. Whilst the same trainer will always be used where possible, this is not always practical.
Course materials are kept under continuous review via rigorous quality procedures. We cannot be held responsible for any omissions or errors in the course materials.
We cannot be held responsible for unforeseen circumstances (including acts of God) that affect the running/delivery of a course. We will endeavour to work with our clients to resolve any such matter to the best of our ability.
Car parking charges may vary from those listed on the Acadame website. We are not liable for any such charges.
Whilst we do our best to keep venues as listed on the website, we reserve the right to change the venue at any time. Learners will be notified of any changes to the course venue.
Invoices will be issued immediately on receipt of booking forms.
Login details and access to E-Learning courses and Audio Books are supplied only on payment of invoice.
No refunds or cancellations can be offered once login and access details have been provided.
For any courses that are to be provided on the client’s premises, it is the responsibility of the client to provide the following: