Terms & Conditions

Other Terms

Acadame’s Responsibilities

  • Acadame will be responsible for ensuring that the candidate has the requisite experience and qualifications necessary to complete the Vocational Training that they wish to undertake.
  • For applicable programmes, Acadame will provide access to the E-Portfolio platform on which the candidate programme will be available and where they will receive instructions, training and feedback from the Assessor.
  • Acadame will provide training to the candidate on how to use the ePortfolio system, how to access their portfolio, submit work to be marked, communicate with their Assessor and index their evidence etc.
  • Results will be communicated to the awarding body and the Acadame will administer and award the Certificate to those candidates that have completed the Vocational Training and who have paid all costs associated with the provision of the Vocational Training Services.

The Employer’s Responsibilities

  • Following written confirmation by the Employer that they wish to proceed with the Vocational Training the Employer enters into a contract with Acadame for the provision of Assessment and / or Vocational Training.
  • The Employer will provide all information and cooperation that may be necessary for Acadame to provide the Vocational Training, which might include reasonable access to the candidates site / place of work.
  • The Employer agrees to pay Acadame’s invoices in accordance with the agreed terms and conditions and if payment is agreed in instalments; all information is provided to allow the Acadame to collect payment by Direct Debit.

Payment Terms

  • The Charges for the Vocational Training which are subject to a Booking Form, Proposal or Email are due for payment before the Vocational Training starts and / or the candidate is inducted onto the ePortfolio system (for applicable programmes). Payment must be made in full unless agreed in writing by the Acadame.
  • For those Employers with agreed credit terms, our standard terms apply. Any alternative payment plans must be agreed in writing with Acadame and authorised by a Director of the Employer.
  • For all payment plans, the first instalment is to be paid prior to the Vocational Training starting and further instalments to be collected by Direct Debit.

Cancellation

  • Your statutory rights allow you 14 days from the date of receipt of invoice and booking confirmation in which to make a written request for cancellation. If a written request for cancellation is received and any payment has been made, the Employer will receive a refund less any reasonable costs of expenses.
  • If the Employer wishes to cancel after the Vocational Training has started but with less than 50% of the programme complete Acadame, at its absolute discretion, will refund 50% of the agreed charges to the Employer. If more than 50% of the programme has been completed, no refund will be issued.
  • Acadame reserves the right to cancel the Vocational Training in the event that a candidate becomes disengaged.
  • Acadame will write to the candidate requesting an update if no progress has been made after 12 weeks.
  • The candidate will be given a further 12 weeks to re-engage with the Vocational Training or provide an adequate explanation for the cessation in progress.
  • If no feedback is received during this 12-week re-engagement period, the candidate will be notified that their Training has been stopped, no refund will be given and they will have to re-book on a new Vocational Training course if they wish to re-commence their Vocational Training.

Any risk assessments conducted (if applicable) are general risk assessments required by the Management of Health & Safety at Work Regulations 1999. This does not include more specific risk assessments as required by other regulations, unless specified.

Telephone/email support (if applicable) covers any work that does not involve the physical travel to the client’s site. If extra work on client’s site is required, this will be charged at an agreed amount.

In the case of the telephone/email support contracts, the contract start date will be the date the client signs to accept the proposal.

Annual telephone/email support contracts will automatically renew on their anniversary. If the client does not wish to renew the contract, they must notify us in writing at least 30 days prior to the end of the contract.

Whilst we will try to maintain ideal numbers of delegates to tutors, this is not always possible. The final decision on number of delegates per course is made by Acadame and if applicable the respective Awarding Organisation.

We reserve the right to deliver a course by using one or multiple trainers. Whilst the same trainer will always be used where possible, this is not always practical.

Course materials are kept under continuous review via rigorous quality procedures. We cannot be held responsible for any omissions or errors in the course materials.

We cannot be held responsible for unforeseen circumstances (including acts of God) that affect the running/delivery of a course. We will endeavour to work with our clients to resolve any such matter to the best of our ability.

Car parking charges may vary from those listed on the Acadame website. We are not liable for any such charges.

Whilst we do our best to keep venues as listed on the website, we reserve the right to change the venue at any time. Learners will be notified of any changes to the course venue.

Invoices will be issued immediately on receipt of booking forms.

Login details and access to E-Learning courses and Audio Books are supplied only on payment of invoice.

No refunds or cancellations can be offered once login and access details have been provided.

For any courses that are to be provided on the client’s premises, it is the responsibility of the client to provide the following:

  • A suitable training room, large enough for all learners which comply with any relevant social distancing guidelines
  • Lunch and refreshments (if applicable)
  • A projector, flip chart and pens
  • Toilet and washing facilities
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General Payment terms

Standard payment terms are 30 days from invoice unless otherwise agreed in writing, but payment must be received before course begins unless otherwise agreed in writing. Materials and log in details (if relevant) will not be issued until payment is received. We reserve the right to refuse admittance to a course or qualification until payment is received.

We reserve the right to cancel or alter the dates or provision of service, the venue and the individual or organisation providing the service. This includes moving classroom courses to our online blended service where we are unable to reasonably provide a classroom environment. In the event of a course cancellation, bookings will normally be deferred to the next available course at the same venue unless the client specifically requests otherwise. If a booking is cancelled or deferred by the client, we reserve the right to apply the below charges.

These charges also apply to in-house training courses or consultancy services cancelled or deferred by the client.   

Notice Given % of fee chargeable

More than 28 day– 0%

15-28 days – 50%

1-14 days– 75%

Cancellation/ Non-attendance without notice – 100%

Telephone cancellations/deferrals can be accepted but have to be received 7 days prior to course commencement, and should be confirmed immediately in writing (by post or email). For cancellations/deferrals within 7 days preceding the course commencement date, we reserve the right to pass on any such learner fees that they incurred for each day of the course deferral.

Provisional bookings are not permitted. Bookings are confirmed once submitted and are subject to cancellation terms above.

Fees quoted are correct at time of publication, but we reserve the right to alter fees at any time.

These terms shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English court.

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