NPORS Telehandler (Telescopic Handler) Training (N010)
The telehandler is the busiest machine on most UK sites and the one principal contractors ask about first. The NPORS N010 category is the ticket for it, and because it is a rider operated lift truck the training sits under the HSE Approved Code of Practice L117 rather than being a nice to have. We run it on your machine, on your ground, with three operators to one machine and one instructor.
Why candidates choose Acadame
What makes our N010 Telescopic Handler different
About this course
The NPORS N010 Telescopic Handler category covers the fixed frame telehandler used across construction, agriculture and industry: lifting and placing palletised loads at height with forks, feeding scaffold lifts, loading and unloading lorries, and running attachments such as buckets, sweepers and lifting hooks where the machine is rated for them. It is the single most requested plant ticket in the UK and, on a construction site, the one most often checked at the gate.
A telehandler is a rider operated lift truck, which puts operator training squarely under the Approved Code of Practice L117, Rider operated lift trucks: operator training and safe use. An Approved Code of Practice has a particular legal weight: follow it and you are doing enough, depart from it and you have to show that what you did was at least as good. L117 breaks operator training into three parts. Basic training gives the skills and knowledge to operate the machine safely. Specific job training covers the actual truck, its attachments and the place it works. Familiarisation training is applying all of that on the job under supervision. The employer then authorises the operator to use the machine.
This course is the basic training element and as much of the specific job element as we can cover on your machine. The part no card can do for you is familiarisation and authorisation: that stays with the employer, and HSE expect it to be recorded. We say so on the course because most operators have never been told it, and most sites assume the card covers everything. Alongside that, the training deals with the thing that actually causes telehandler incidents, which is stability: load charts, the effect of boom extension and angle on capacity, ground conditions, tyre pressures, stabilisers and the longitudinal load moment indicator where one is fitted.
- The legal frame: the Health and Safety at Work etc Act 1974, PUWER 1998 and the L117 Approved Code of Practice, and what authorisation by the employer actually means
- Reading the load chart for your machine and understanding how capacity falls away as the boom extends and the angle drops
- Pre use checks, defect reporting and what a thorough examination record should show
- Stability in practice: ground conditions, slopes, tyres, stabilisers, frame levelling and the load moment indicator
- Fitting, checking and using attachments, and finding the chart that goes with each one
- Lifting, travelling and placing loads at height, including working to a scaffold lift and loading lorries
- Site awareness: pedestrians, exclusion zones, overhead services, reversing and working with a marshal
How completing this course helps you
- The NPORS N010 Telescopic Handler category on the operator's NPORS record
- An NPORS Red Trained Operator card, or a Blue Competent Operator card where the operator holds the relevant NVQ, carrying the CSCS logo while a CITB Health, Safety and Environment test pass is in date
- Operators who can read the chart for the machine in front of them instead of guessing
- A clear handover to the employer on the specific job training, familiarisation and written authorisation that L117 still expects
Who should attend?
Construction, groundworks, housebuilding, civils, plant hire, agriculture, waste and manufacturing. Anyone who lifts palletised material, feeds a scaffold, unloads a wagon or runs an attachment on a fixed frame telehandler. It suits complete novices moving out of the gang and into the cab, operators who have run machines on private land for years without a card, and cardholders coming up for renewal. If the machine slews, or if it lifts a load hanging on a hook or a chain, you need a different or an additional category and we will tell you which.
Entry requirements. You should be above minimum school leaving age, which is what HSE set for lift truck operators outside ports, and most employers and sites set eighteen. You need to be fit enough to climb in and out of the cab and work a full shift, with eyesight and hearing adequate for the work, and able to follow spoken and written English well enough for the theory test, with reading support available on request. No prior card is needed for the novice route. For the version of the card that carries the CSCS logo you need a CITB Health, Safety and Environment test pass taken within the last two years, which we can book for you. Tell us at enquiry what make and model of machine you run, what attachments go on it and whether you hold any existing plant card.
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Course content
What you will cover
Classroom on the law, stability and the load chart, then practical operation on the machine, finishing with the NPORS theory and practical test.
The law, the machine and the chart
- The Health and Safety at Work etc Act 1974 and PUWER 1998 duties on employer and operator
- The L117 Approved Code of Practice: basic training, specific job training, familiarisation and authorisation
- Major components, controls, hydraulics and the safety devices fitted to a telehandler
- Stability, the load centre and reading the rated capacity chart for the machine and each attachment
- Ground conditions, slopes, levelling the frame and when stabilisers are needed
- Pre use checks, defect reporting, daily records and thorough examination
- Attachments: selection, fitting, locking, checking and the chart that belongs to each
- Site hazards: pedestrians, overhead lines, underground services, exclusion zones and working with a marshal
Operating the telehandler
- Pre use inspection and reporting on the actual machine
- Starting, manoeuvring in confined space and travelling with the boom in the correct position
- Picking up, transporting and placing palletised loads at ground and at height
- Working to a scaffold lift or a floor level and placing accurately with the operator's view obstructed
- Loading and unloading a lorry, including working from the side
- Changing and using attachments correctly, with the right chart
- Working on a gradient and on made up ground
- Shutting down, parking, securing the machine and end of shift checks
Method of assessment
How the N010 telescopic handler test works
NPORS assess the category with a theory test and a practical test on the machine. Both run with us, because Acadame is an NPORS test centre as well as a training provider, and the pass goes onto the operator's record without a second booking.
1. Enquiry and group
Tell us how many operators you have and what each one has already done. NPORS allow three candidates with one instructor and one machine on the training routes and four on the experienced worker test. We quote per group, because the length follows the numbers.
2. Pre course check
We confirm the route each operator needs, check any existing cards, check whether the CITB Health, Safety and Environment test is in date for the CSCS logo version, look at the machine and its thorough examination record, and take the details NPORS need to register the course.
3. Training
Classroom on the law, stability and the chart, then practical operation on the machine with real loads in a marked out area on your site or ours.
4. Theory test
The NPORS theory test covering legislation, machine knowledge, stability, load charts, attachments and site safety.
5. Practical test
You carry out pre use checks, manoeuvre, lift, travel, place loads at height and shut down, assessed against the NPORS test specification for the category.
6. Registration and card
We register the pass with NPORS and the N010 category goes on the card. With a valid CITB Health, Safety and Environment test that card carries the CSCS logo, as a Red Trained Operator card or a Blue Competent Operator card with the relevant NVQ.
After the course
The card is the start of the employer's job, not the end of it
L117 is clear that basic training is one of three parts. Once the operator holds the N010, the employer still owes them specific job training on the actual machine and the actual workplace, familiarisation under supervision on the job, and a written authorisation to operate. Very few firms have this on paper, and it is the first thing an inspector asks for after an incident. We hand you a plain summary of what is still outstanding so it can be closed off in an afternoon.
There is no legal interval for refresher training. HSE say there is no specific requirement to retrain after a set period, but that even trained and experienced operators need reassessing from time to time, and the common industry practice of three to five years exists for that reason. Reassess sooner after an incident, a near miss, a long absence from the machine, a change of truck or a change of workplace. On the card itself, the NPORS category is the qualification and the CSCS logo is separate: the logo version needs a CITB Health, Safety and Environment test pass taken within the last two years, which we book for you.
- A written record of what specific job training and familiarisation still sits with the employer
- N138 Telescopic Handler Suspended Loads where the machine lifts on a hook or a chain
- N133 Plant and Machinery Marshal for the person directing the machine on site
- CITB Health, Safety and Environment test booked with us for the CSCS logo version of the card
Build your course
Who is coming, and how many
We do not run these to a timetable. The course is built around your people: how experienced they are and how many of them there are, which is what sets the length and the cost. Pick the mix and we will come back with a date and a price.
The course builder needs JavaScript. Without it, tell us how many people and what experience they have and we will price it up.
N010 Telescopic Handler FAQs
Five days for a novice on the NPORS test sheet, one day for a refresher, and one to two days for an experienced worker test. NPORS also publish minimum hours for this category, which is what really sets the length: 28 hours for one or two novices and 35 hours for three, at a seven hour day. That is why a group of three takes longer than a pair, and why we quote once we know the numbers.
The card itself is not named in law. What is named is the duty under PUWER 1998 to ensure operators have adequate training, and the Approved Code of Practice L117 which says how that is done for rider operated lift trucks. An NPORS N010 is the recognised way of evidencing the basic training element, and no principal contractor will let an untrained operator near a machine without one.
No, and this is the point most pages skip. L117 describes three elements: basic training, specific job training and familiarisation. The card covers basic training and part of specific job training. The employer still has to familiarise the operator with the actual machine and the actual site under supervision, and then authorise them to operate. We tell you exactly what is left to do.
The N010 covers the telehandler doing what it was designed for, which is carrying a load on forks or in an attachment. The N138 covers lifting a load that hangs freely on a hook, a jib or a chain. That is a lifting operation under LOLER, the load chart is different and basic telehandler training does not include it. Operators doing hook work need both.
NPORS and CPCS are both CSCS partner card schemes and the NPORS card carries the CSCS logo where the operator holds a valid CITB Health, Safety and Environment test. Most UK principal contractors accept either. A small number of clients still specify CPCS in their own rules, so if you are working to a named contractor specification it is worth checking their requirement before you book.
The NPORS CSCS Trained Operator card runs for two years, within which the operator is expected to achieve the relevant NVQ and move to the Competent Operator card, which runs for five. Outside construction, the traditional NPORS card is issued on a three or five year registration. Separately from the card, HSE expect operators to be reassessed from time to time, and three to five years is the usual practice.
Yes, and it is the better option. Training on your own machine means the operator learns your chart, your attachments and your ground rather than a demonstration machine they will never see again. We need a suitable area, loads to work with and a machine with a current thorough examination. There are no scheduled dates: we run it when your operators and the machine can be released.
That is the experienced worker route. It is test focused rather than taught, NPORS allow four candidates on it, and the published minimum is 7 hours for one operator and 14 for two, so a pair cannot be finished inside a single day. We will ask for evidence of the experience, usually an employer reference or a work record, before we put someone on it.
NPORS courses are priced per course, not per person. What you are paying for is the instructor, the registered tester and the machine time, so the figure turns on four things: the category, which route your operators need (novice, experienced, conversion or refresher), how many people are coming, and whether we run it on your site or at one of ours. It is also why a squad works out considerably cheaper per head than sending operators out one at a time. Use the course builder on this page: tell it who is coming and it works out how many days the course takes and how many times it has to run, which is what the price is built from. Then ask us and you will get a figure for that exact group rather than a list price with conditions attached.
We run NPORS courses across the UK rather than out of one fixed centre, and for most categories the better answer is that we come to you: your operators are assessed on the machine they will be using anyway, nobody loses a day travelling, and for a group it costs less. If you would rather come to us, we have centres at Trent House in Stoke, Pride Park in Derby, Europa House in Manchester and Kingsway House in Liverpool. Tell us where the work is and we will say honestly which way round makes more sense.
There is no fixed timetable to wait for. NPORS courses here are run to order, which means the dates are built around your programme rather than ours, and a single operator or a full squad can normally be booked in within a couple of weeks. If you have a card about to expire or a start date to hit, say so when you enquire and we will work to it.
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