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Problem Solving eLearning
Online problem solving training: defining the problem properly, finding causes instead of symptoms, and choosing a solution you can actually implement.
Who it is for
Who this problem solving course is for
Most workplace problem solving fails at the first step: solving the wrong problem quickly. This course gives people a structure that slows down the definition and speeds up everything after it.
- Supervisors and team leaders
- Continuous improvement and quality staff
- Operations and process teams
- Managers making decisions under pressure
- Project teams
- Anyone who fixes the same problem repeatedly
Course content
What the problem solving course covers
Five short lessons covering defining the problem, information and root causes, options, making the decision, and implementing and reviewing, then a 12-question assessment.
Defining the problem
Problem statements in specific, testable terms.
Gathering information and finding root causes
Data and observation, five whys, and cause and effect diagrams.
Generating and evaluating options
Real alternatives, criteria and weighing.
Making the decision
Deciding under uncertainty and recording why.
Implementing and reviewing
Plan, Do, Check, Act, and checking that it worked.
Outcomes
What you will be able to do afterwards
- Define a problem clearly in testable terms
- Gather information and find root causes
- Generate and evaluate options against criteria
- Make and record a decision, including under uncertainty
- Implement, review and learn using Plan, Do, Check, Act
Practicalities
How the course works
Would you rather have a tutor?
Root cause analysis applied to incidents has its own course.
For employers
Problem Solving training for a team
A shared problem-solving method makes team discussions shorter, because everyone is arguing about the same stage of the same problem.
- One invoice instead of a card payment per person
- Licences allocated as people join, so induction is covered
- Completion and expiry reporting for your records
- Renewal reminders before certificates lapse
- Bespoke versions built around your own procedures
Problem Solving eLearning: common questions
Root cause analysis is one part of it. This course covers the whole cycle from defining the problem to reviewing whether the fix worked.
Yes, along with cause and effect analysis. The course is practical about where each technique is useful and where it stops being.
Accident investigation applies the same thinking to incidents, with legal and reporting requirements attached. That is a separate course.
Yes. The definition, evaluation and review stages are exactly where improvement projects usually go wrong.
Yes, one module is specifically about deciding with incomplete information and recording the reasoning so it can be revisited.
About 30 to 45 minutes, with no time limit: start it, pause it, and come back whenever suits. The certificate is issued as soon as you pass the end assessment.
Yes. It runs in a browser on any modern phone, tablet or computer, with nothing to install.
Yes. Open a business account and we invoice you for the licences, which you allocate as people need them, with completion reporting included.
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