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Effective Communication eLearning
Online communication skills training: listening properly, choosing the right channel, giving feedback that lands, and noticing what body language and silence are telling you.
Who it is for
Who this effective communication course is for
Nearly every workplace problem that is not technical is a communication problem. This course is the practical version: how to listen, how to be understood, and how to say difficult things without making them worse.
- All staff, as part of induction or development
- Line managers and supervisors
- Customer-facing and support teams
- Remote and hybrid workers
- Team leaders and project staff
- Anyone whose role depends on being understood
Course content
What the effective communication course covers
Five short lessons covering how communication works and listening, questions and non-verbal communication, writing and channels, feedback, and difficult conversations, then a 12-question assessment.
How communication works, and listening
The communication process, and active listening and checking understanding.
Questioning and non-verbal communication
Open, closed and probing questions; body language and tone, including on video.
Written communication and choosing the channel
Writing for the reader, and when to call, meet or message.
Giving and receiving feedback
Specific, behavioural, usable feedback, and receiving it well.
Difficult conversations
Preparing, opening, staying on the issue, and agreeing a way forward.
Outcomes
What you will be able to do afterwards
- Explain how communication works, and listen actively
- Use the right questions and non-verbal communication
- Write clearly and choose the right channel
- Give and receive feedback well
- Handle difficult conversations
Practicalities
How the course works
Would you rather have a tutor?
Written clarity has its own dedicated course.
For employers
Effective Communication training for a team
Communication training is one of the few subjects where the benefit comes from everyone having the same vocabulary for it.
- One invoice instead of a card payment per person
- Licences allocated as people join, so induction is covered
- Completion and expiry reporting for your records
- Renewal reminders before certificates lapse
- Bespoke versions built around your own procedures
Effective Communication eLearning: common questions
Both. The listening, questioning and feedback modules matter most for managers, but the core material applies to anyone who has to be understood at work.
Yes. Non-verbal signals on video, channel choice and written tone are covered because most workplace communication is now remote or written.
Yes, as a full module: preparing, framing and staying on the issue rather than the person.
This is communication generally, including listening and speaking. Writing in Plain English is specifically about producing clear written documents.
Very. Listening, questioning and channel choice are the everyday tools of customer contact, and the feedback module helps with complaints.
About 30 to 45 minutes, with no time limit. Start it, pause it, and come back whenever suits. The certificate is issued as soon as you pass the end assessment.
Yes. It runs in a browser on any modern phone, tablet or computer, with nothing to install.
Yes. Open a business account and we invoice you for the licences, which you allocate as people need them. Completion reporting is included.
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