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Internet Etiquette eLearning
Online training on professional conduct in digital communication, email, chat and social media, and why the tone people read is rarely the tone that was intended.
Who it is for
Who this internet etiquette course is for
Most workplace communication is now written, fast and permanent. That combination produces misunderstandings, disputes and the occasional post that follows someone around for years. This course is about avoiding all three.
- All staff, as part of induction or refresher training
- Customer-facing and support teams
- Anyone posting on behalf of the business
- Remote and hybrid workers
- Managers setting communication standards
- New starters unfamiliar with workplace norms
Course content
What the internet etiquette course covers
Five short lessons covering why digital tone goes wrong, email and chat conventions, choosing the channel, social media, and permanence and disclosure, then a 12-question assessment.
Why digital tone goes wrong
Why written messages are misread, and how to set the right tone.
Email and chat conventions
Subject lines, reply all, chat expectations and status.
Choosing the channel, and difficult conversations in writing
When not to write it, and handling angry emails.
Professional conduct and social media
Posting about work, and personal and professional separation.
Permanence and disclosure
Messages are disclosable, and harassment by message is still harassment.
Outcomes
What you will be able to do afterwards
- Explain why digital tone goes wrong
- Use email and chat conventions well
- Choose the right channel and avoid difficult conversations in writing
- Behave professionally on social media
- Understand that messages are permanent and disclosable
Practicalities
How the course works
Would you rather have a tutor?
Broader communication skills, including in person, are covered there.
For employers
Internet Etiquette training for a team
Communication standards are only shared if everyone has been given the same ones. This is a common induction course for exactly that reason.
- One invoice instead of a card payment per person
- Licences allocated as people join, so induction is covered
- Completion and expiry reporting for your records
- Renewal reminders before certificates lapse
- Bespoke versions built around your own procedures
Internet Etiquette eLearning: common questions
No. Information Security and the Phishing course cover the security side. This one is about conduct, tone and professionalism in digital communication.
It covers the line between personal and professional, and how posting about work affects both you and the business. It does not tell people what to think or post privately.
Written messages strip out tone of voice and context, and speed encourages brevity that reads as curtness. The course covers how to compensate deliberately.
Work messages can be disclosable in litigation and in subject access requests. The course covers this because people write things in chat they would never put in an email.
Yes. It is one of the most common induction courses because communication norms differ so much between organisations.
About 30 to 45 minutes, with no time limit: start it, pause it, and come back whenever suits. The certificate is issued as soon as you pass the end assessment.
Yes. It runs in a browser on any modern phone, tablet or computer, with nothing to install.
Yes. Open a business account and we invoice you for the licences, which you allocate as people need them, with completion reporting included.
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