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Dealing with Difficult Situations on Site
Dealing with Difficult Situations on Site, online in about 30 to 45 minutes on any device. The course covers managing performance, poor performance and discipline, conflict, work-related stress, and a diverse workforce.
Who it is for
Who this course is for
Site supervisors, foremen, team leaders and site managers in construction who manage people. No previous training in people management is assumed.
- Site supervisors and managers
- Team leaders and foremen
- Anyone handling conflict on site
- Those managing poor performance
- Anyone facing difficult conversations
Course content
What the course covers
Five short lessons covering managing performance, poor performance and discipline, managing conflict, work-related stress, and managing a diverse workforce, then a 12-question assessment.
Managing performance
Clear expectations, assessing performance, active listening and feedback.
Poor performance and discipline
Capability and conduct, informal action, the Acas Code, formal procedures, gross misconduct and records.
Managing conflict
Causes of conflict on site, conflict styles, calming situations and resolving disputes.
Work-related stress
What stress is, causes on site, signs, HSE Management Standards and supporting people.
Managing a diverse workforce
The Equality Act, language and communication, cultural differences, harassment and inclusion.
Outcomes
What you will be able to do
- Use assessment, active listening and feedback to manage performance
- Manage poor performance and discipline fairly and lawfully
- Manage conflict on site
- Identify and manage work-related stress
- Manage a diverse workforce fairly and effectively
Your legal duty
The law behind this training
This eLearning course covers the learning outcomes of the CITB Handling Difficult Situations standard. It is Acadame's own course, not the CITB standard itself, and it does not lead to a CITB certificate or qualify for CITB grant. It is not legal or HR advice; follow your company's procedures and the Acas Code of Practice, and involve HR where needed.
One thing to be clear about: difficult situations rarely get better by being ignored. Dealing with them early, fairly and calmly protects the team, the job and the person involved.
- Employment Relations Act 1999
- Management of Health and Safety at Work Regulations 1999
- Health and Safety at Work etc Act 1974, s2
- Equality Act 2010
- Worker Protection (Amendment of Equality Act 2010) Act 2023
- Equality Act 2010, ss26, 40A and 109
- Employment Rights Act 2025
Practicalities
How the course works
Would you rather have a tutor?
Prefer a tutor-led, certificated route? Our CITB Leadership and Management courses cover these topics in the classroom, carry a CITB certificate and can qualify for CITB grant.
For employers
Buying for a team
Buying for more than a couple of people is easier on an account: one invoice, licences you allocate as staff join, and a report of who has done what and when it expires.
- One invoice instead of one card payment per person
- Allocate licences as people join
- Completion and expiry reporting for your records
- Bespoke versions written around your own procedures
Dealing with Difficult Situations on Site: common questions
About 30 to 45 minutes, with no time limit: start it, pause it, and come back whenever suits. The certificate is issued as soon as you pass the end assessment.
Yes. Each lesson ends with short knowledge checks, then there is a 12-question assessment with a pass mark of 70% (9 of 12). You can retake it as often as you need.
The certificate is valid for 3 years, and we recommend a refresher every 3 years.