The “Conflict Management” eLearning course addresses the multifaceted nature of conflicts in the workplace, acknowledging that they often arise from a variety of situations rather than being clear-cut cases of right and wrong. Conflicts can result from factors such as job roles, differing working habits, personality clashes, and ineffective leadership and management.

This course is designed for individuals at all levels within a business and offers a comprehensive exploration of methods to recognise, address, and manage conflict in the workplace. Participants will gain insights into the importance of conflict management, relevant legislation, conflict prevention strategies, dealing with discrimination, and the process of handling, reporting, and recording conflict incidents.

Conflict is an inevitable part of the workplace, and effective conflict management is essential for maintaining a harmonious and productive work environment. The “Conflict Management” eLearning course equips participants with the knowledge and skills needed to understand, address, and manage conflicts effectively.