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Effective Communication eLearning
Online communication skills training: listening properly, choosing the right channel, giving feedback that lands, and noticing what body language and silence are telling you.
Who it is for
Who this effective communication course is for
Nearly every workplace problem that is not technical is a communication problem. This course is the practical version: how to listen, how to be understood, and how to say difficult things without making them worse.
- All staff, as part of induction or development
- Line managers and supervisors
- Customer-facing and support teams
- Remote and hybrid workers
- Team leaders and project staff
- Anyone whose role depends on being understood
Course content
What the effective communication course covers
Eight short modules covering the whole communication loop: sending, receiving, checking and adjusting.
How communication works
Sender, message, channel and receiver, and where meaning gets lost.
Listening
Active listening, and the difference between listening and waiting to speak.
Questioning
Open, closed and probing questions, and using them deliberately.
Non-verbal communication
Body language, tone and what silence conveys, including on video calls.
Written communication
Structure, clarity and tone when there is no chance to explain.
Choosing the channel
Matching the message to the medium, and when a conversation is required.
Giving and receiving feedback
Making feedback specific and usable, and taking it without defensiveness.
Difficult conversations
Preparation, framing and staying on the issue rather than the person
Outcomes
What you will be able to do afterwards
- Listen actively and check understanding rather than assuming it
- Use open and probing questions deliberately
- Read and use non-verbal signals, including on video
- Write clearly for the reader rather than for yourself
- Match the channel to the message
- Give feedback that is specific and usable
- Prepare for and hold a difficult conversation
Practicalities
How the course works
For employers
Effective Communication training for a team
Communication training is one of the few subjects where the benefit comes from everyone having the same vocabulary for it.
- One invoice instead of a card payment per person
- Licences allocated as people join, so induction is covered
- Completion and expiry reporting for your records
- Renewal reminders before certificates lapse
- Bespoke versions built around your own procedures
Written clarity has its own dedicated course. See Writing in Plain English →
Effective Communication eLearning: common questions
Both. The listening, questioning and feedback modules matter most for managers, but the core material applies to anyone who has to be understood at work.
Yes. Non-verbal signals on video, channel choice and written tone are covered because most workplace communication is now remote or written.
Yes, as a full module: preparing, framing and staying on the issue rather than the person.
This is communication generally, including listening and speaking. Writing in Plain English is specifically about producing clear written documents.
Very. Listening, questioning and channel choice are the everyday tools of customer contact, and the feedback module helps with complaints.
About 30 minutes, with no time limit. Start it, pause it, and come back whenever suits. The certificate is issued the moment you finish.
Yes. It runs in a browser on any modern phone, tablet or computer, with nothing to install.
Yes. Open a business account and we invoice you for the licences, which you allocate as people need them. Completion reporting is included.
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