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The “Underage Sales eLearning” course is designed for individuals who work in customer-facing roles, particularly in the retail and hospitality sectors, where they may encounter the sale of age-restricted goods. This course provides insights into identifying age-restricted products, understanding the associated legal responsibilities, and effectively verifying a customer’s age while handling potentially challenging situations.
This course aims to equip individuals working in roles involving the sale of age-restricted goods with the knowledge and skills needed to ensure compliance with relevant regulations and to navigate such transactions professionally and responsibly.
Regulatory Awareness: Enhances awareness of age-related sales regulations and legal responsibilities.
Conflict Resolution: Equips individuals with skills to manage potentially challenging customer interactions.
Compliance: Helps ensure compliance with age-restricted sales regulations and avoids legal repercussions.
The “Underage Sales eLearning” course is valuable for individuals working in customer service, retail, or hospitality roles where age-restricted products are sold. It provides essential knowledge and techniques for handling such transactions responsibly and professionally.
Age-Restricted Goods: Identifying and understanding various goods that are subject to age restrictions, which may not always be apparent.
Accountability and Repercussions: Recognising the legal responsibilities and potential consequences for failing to comply with age-restricted sales regulations.
Verifying Customer’s Age: Exploring techniques and methods for accurately verifying a customer’s age when necessary.
Managing Challenging Situations: Providing guidance on handling potentially emotional or hostile reactions from customers when a sale is declined due to age restrictions.
Learners will receive an Acadame e-learning completion certificate, which is downloadable upon successfully finishing the eLearning course.
We simplify the most intricate subjects by offering media-rich exercises that inspire and captivate learners. Our eLearning courses incorporate interactive exercises, gamification, immersive media content, engaging scenarios, and high-quality photography and illustrations. The content is curated by top industry experts, ensuring that your participants receive stimulating and memorable educational material.
Our eLearning courses are distinguished by the following key elements:
The smarts to improve the bottom line
We empower your people with the capability to enhance systems, reduce risks, minimise waste, streamline processes and ultimately improve your organisation’s bottom line.
Innovation for a competitive edge
We give your people the capability and the confidence to drive innovation; improving products, services, systems and your customers’ experience. Sharpen your competitive edge.
How to do more with less
The latest approaches, information and insights to enable your people to discover ways to do more with less. All for a leaner, fitter, stronger organisation.
