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Working with Disability in the Workplace eLearning
Online disability awareness training: the social model, reasonable adjustments, and how to have the conversation without assumptions or awkwardness.
Who it is for
Who this working with disability in the workplace course is for
Most barriers disabled employees meet at work are created by the workplace rather than by the impairment. This course is about recognising those barriers and removing them, which is usually cheaper and simpler than people expect.
- Line managers and supervisors
- HR and recruitment teams
- All staff, as part of inclusion training
- Customer-facing staff
- Facilities teams responsible for access
- Anyone involved in adjustment decisions
Course content
What the working with disability in the workplace course covers
Eight short modules covering the models of disability, the duty to adjust, and the practical side of recruitment, work and customer contact.
Models of disability
The medical and social models, and why the difference changes how you respond.
Disability in law
How disability is defined for legal purposes, and the breadth of what it covers.
Visible and non-visible disabilities
Conditions that are not apparent, and why assumptions cause harm.
Reasonable adjustments
What the duty involves, what reasonable means, and who pays.
Recruitment
Accessible recruitment, and adjustments during the process itself.
Day-to-day work
Practical adjustments, and reviewing them as circumstances change.
Language and conversations
Talking about disability without assumptions or euphemisms.
Disabled customers
Accessible service and the duty in the provision of services
Outcomes
What you will be able to do afterwards
- Explain the difference between the medical and social models
- Say how disability is defined for legal purposes
- Recognise that many disabilities are not visible
- Explain what a reasonable adjustment is and how reasonableness is judged
- Run an accessible recruitment process
- Discuss adjustments with an employee respectfully
- Serve disabled customers appropriately
Your legal duty
The law behind working with disability in the workplace training
Disability is one of the nine protected characteristics under the Equality Act 2010. The Act defines disability by reference to a physical or mental impairment with a substantial and long-term adverse effect on the ability to carry out normal day-to-day activities, a definition considerably broader than most people assume.
The Act also creates the duty to make reasonable adjustments, which applies in employment and in the provision of services. What is reasonable depends on the circumstances, including the size and resources of the organisation. This course is awareness training, not legal advice on individual cases.
- Equality Act 2010 - disability as a protected characteristic
- The duty to make reasonable adjustments in employment and in services
- The statutory definition is broader than most people assume
- Individual cases turn on their facts and warrant proper advice
Practicalities
How the course works
For employers
Working with Disability in the Workplace training for a team
Adjustments are agreed by managers but experienced across a whole team. Awareness across the workforce is what makes them work in practice.
- One invoice instead of a card payment per person
- Licences allocated as people join, so induction is covered
- Completion and expiry reporting for your records
- Renewal reminders before certificates lapse
- Bespoke versions built around your own procedures
The full set of protected characteristics is covered there. See the Equality and Diversity course →
Working with Disability in the Workplace eLearning: common questions
The Equality Act definition covers a physical or mental impairment with a substantial and long-term adverse effect on normal day-to-day activities. That is broader than most people assume and covers many non-visible conditions.
A change to remove or reduce a disadvantage a disabled person faces. What is reasonable depends on the circumstances, including the organisation's size and resources. Most adjustments are inexpensive.
The employer, as a general rule. Support may be available for some costs. The course covers the principle; specific funding routes change and should be checked at the time.
You can ask what would help them do their job. The course covers how to have that conversation without prying into medical detail that is not your business.
Yes. The duty to make reasonable adjustments applies in the provision of services too, and the course covers accessible customer service.
About 30 minutes, with no time limit. Start it, pause it, and come back whenever suits. The certificate is issued the moment you finish.
Yes. It runs in a browser on any modern phone, tablet or computer. Nothing to install.
Yes. Open a business account and we invoice you for the licences. You allocate them as people need them, and completion reporting is included.
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