CITB Solving Problems and Making Decisions

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The purpose of this standard is to enable the delegate to develop the knowledge to be able to solve problems and make decisions as required by a practising or potential site supervisor.

Description

The delegate will be able to:

  • describe a problem, its nature, scope and impact
    • Assessment of this learning outcome must cover the delegates ability to:
      • describe, in detail, a problem, its nature, scope and impact
  • describe how to gather and interpret information to solve a problem
    • Assessment of this learning outcome must cover the delegates ability to:
      • gather and interpret information to identify possible solutions to a problem
      • prepare a summary of the options providing facts and evidence
  • explain how to evaluate options to make a decision
    • Assessment of this learning outcome must cover the delegates ability to:
      • apply a simple decision-making technique to evaluate options to arrive at the best solution
  • plan, monitor and review the implementation and communication of decisions
    • Assessment of this learning outcome must be via a scenario based practical exercise which covers the delegates ability to:
      • plan the implementation and communication of the decision
        • create a detailed and SMART action plan that fully plans both the implementation and communication of the decision, thoroughly describes responsibilities and details resource requirements (including people and finance)
    • Assessment of this learning outcome must cover the delegates ability to:
      • describe which monitoring and review techniques could be used to evaluate outcomes