CITB Construction Leadership & Management Training

CITB Handling Difficult Situations

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Dates & Pricing

We exclusively deliver training sessions in the highest quality facilities. Explore our venues and discover our available dates and pricing below:

Live online events

January 2026

Wednesday, 28 January 2026Friday, 30 January 2026

08:45 AM GMT – 04:00 PM GMT (3 days)

  • £210.00 excl. VAT

Wed 28 Jan 2026Fri 30 Jan 2026

08:45 AM GMT – 04:00 PM GMT (3 days)

A packed and well paced First Aid at Work program over 3 days. On this L3 accredited First Aid at Work program, learners will develop the skills and knowledge needed to deal with a range of first aid situations.

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Friday, 30 January 2026

08:45 AM GMT – 04:00 PM GMT (1 day)

  • £130.00 excl. VAT

Fri 30 Jan 2026

08:45 AM GMT – 04:00 PM GMT (1 day)

The CITB Health and Safety Awareness (HSA) course is the most recognised qualification which is recognised towards attaining the learner Green Labourer Card, also known as the CSCS card. This training course is designed to aid the understanding of potential hazards the construction worker may face on site.

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February 2026

Monday, 2 February 2026Friday, 6 February 2026

08:45 AM GMT – 04:00 PM GMT (5 days)

  • £495.00 excl. VAT

Mon 2 Feb 2026Fri 6 Feb 2026

08:45 AM GMT – 04:00 PM GMT (5 days)

This CITB Site Management Safety Training Scheme (SMSTS) course is for you if you’re considering, or already have, responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.

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Monday, 2 February 2026Friday, 6 February 2026

08:45 AM GMT – 04:00 PM GMT (5 days)

  • £495.00 excl. VAT

Mon 2 Feb 2026Fri 6 Feb 2026

08:45 AM GMT – 04:00 PM GMT (5 days)

This CITB Site Management Safety Training Scheme (SMSTS) course is for you if you’re considering, or already have, responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.

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2

Feb

Monday, 2 February 2026Wednesday, 4 February 2026

08:45 AM GMT – 04:00 PM GMT (3 days)

Provided by Acadame Ltd
  • £455.00 excl. VAT

Mon 2 Feb 2026Wed 4 Feb 2026

08:45 AM GMT – 04:00 PM GMT (3 days)

Enhance your safety management skills with our IOSH Managing Safely course. Designed for managers and supervisors, this training program equips you with the knowledge and tools to effectively manage safety in the workplace.

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Provided by Acadame Ltd

9

Feb

IOSH Managing Safely

Stoke

Monday, 9 February 2026Wednesday, 11 February 2026

08:45 AM GMT – 04:00 PM GMT (3 days)

Provided by Acadame Ltd
  • £455.00 excl. VAT

Mon 9 Feb 2026Wed 11 Feb 2026

08:45 AM GMT – 04:00 PM GMT (3 days)

Enhance your safety management skills with our IOSH Managing Safely course. Designed for managers and supervisors, this training program equips you with the knowledge and tools to effectively manage safety in the workplace.

More Information

Provided by Acadame Ltd

9

Feb

Monday, 9 February 2026Wednesday, 11 February 2026

08:45 AM GMT – 04:00 PM GMT (3 days)

Provided by Acadame Ltd
  • £455.00 excl. VAT

Mon 9 Feb 2026Wed 11 Feb 2026

08:45 AM GMT – 04:00 PM GMT (3 days)

Enhance your safety management skills with our IOSH Managing Safely course. Designed for managers and supervisors, this training program equips you with the knowledge and tools to effectively manage safety in the workplace.

More Information

Provided by Acadame Ltd

Tuesday, 10 February 2026

08:45 AM GMT – 12:00 PM GMT (3 hours, 15 minutes)

  • £75.00 excl. VAT

Tue 10 Feb 2026

08:45 AM GMT – 12:00 PM GMT (3 hours, 15 minutes)

The Fire Marshal/Warden and Safe Use of Fire Extinguisher training course gives an understanding of how to deal with fire hazards and how to lower risk in the workplace in the event of an emergency.

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Tuesday, 10 February 2026

08:45 AM GMT – 04:00 PM GMT (1 day)

  • £90.00 excl. VAT

Tue 10 Feb 2026

08:45 AM GMT – 04:00 PM GMT (1 day)

During this 1-day Emergency First Aid at Work training course, Learners will develop the skills and knowledge needed to deal with a range of emergency first aid situations, including: managing an unresponsive casualty, CPR, choking, shock, wounds and bleeding and minor injuries.

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10

Feb

Tuesday, 10 February 2026

01:00 PM GMT – 04:00 PM GMT (3 hours)

  • £75.00 excl. VAT

Tue 10 Feb 2026

01:00 PM GMT – 04:00 PM GMT (3 hours)

Abrasive Wheel Awareness training is a safety program designed to educate individuals about the safe and responsible use of abrasive wheels in various industries, such as construction, manufacturing, and metalworking.

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Wednesday, 11 February 2026Friday, 13 February 2026

08:45 AM GMT – 04:00 PM GMT (3 days)

  • £210.00 excl. VAT

Wed 11 Feb 2026Fri 13 Feb 2026

08:45 AM GMT – 04:00 PM GMT (3 days)

A packed and well paced First Aid at Work program over 3 days. On this L3 accredited First Aid at Work program, learners will develop the skills and knowledge needed to deal with a range of first aid situations.

More Information

Thursday, 12 February 2026

08:45 AM GMT – 04:00 PM GMT (1 day)

  • £175.00 excl. VAT

Thu 12 Feb 2026

08:45 AM GMT – 04:00 PM GMT (1 day)

This one-day CITB Site Supervision Safety Training Scheme Refresher (SSSTS-R) course is for learners who have previously passed the two-day Site supervision safety training scheme (SSSTS) course and can provide proof of successful attendance.

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Thursday, 12 February 2026

08:45 AM GMT – 04:00 PM GMT (1 day)

  • £90.00 excl. VAT

Thu 12 Feb 2026

08:45 AM GMT – 04:00 PM GMT (1 day)

During this 1-day Emergency First Aid at Work training course, Learners will develop the skills and knowledge needed to deal with a range of emergency first aid situations, including: managing an unresponsive casualty, CPR, choking, shock, wounds and bleeding and minor injuries.

More Information

12

Feb

Manual Handling

Stoke

Thursday, 12 February 2026

08:45 AM GMT – 12:00 PM GMT (3 hours, 15 minutes)

  • £75.00 excl. VAT

Thu 12 Feb 2026

08:45 AM GMT – 12:00 PM GMT (3 hours, 15 minutes)

This Manual Handling course teaches delegates how to improve their manual handling technique, how to conduct a personal risk assessment, and how to understand the risks linked with manual handling.

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working_at_heights_training_course_in_stoke_on_trent.jpg

12

Feb

Thursday, 12 February 2026

01:00 PM GMT – 04:00 PM GMT (3 hours)

  • £75.00 excl. VAT

Thu 12 Feb 2026

01:00 PM GMT – 04:00 PM GMT (3 hours)

Anybody working at height must comply with the Working at Height Regulations 2005.

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Friday, 13 February 2026

08:45 AM GMT – 04:00 PM GMT (1 day)

  • £130.00 excl. VAT

Fri 13 Feb 2026

08:45 AM GMT – 04:00 PM GMT (1 day)

The CITB Health and Safety Awareness (HSA) course is the most recognised qualification which is recognised towards attaining the learner Green Labourer Card, also known as the CSCS card. This training course is designed to aid the understanding of potential hazards the construction worker may face on site.

More Information

Monday, 16 February 2026Tuesday, 17 February 2026

08:45 AM GMT – 04:00 PM GMT (2 days)

  • £285.00 excl. VAT

Mon 16 Feb 2026Tue 17 Feb 2026

08:45 AM GMT – 04:00 PM GMT (2 days)

Get certified with our CITB SSSTS training, focusing on the Site Supervision Safety Scheme. Equip yourself with essential skills in health and safety legislation, risk assessment, and effective supervision techniques. Led by experienced trainers, this course offers practical insights and case studies to reinforce learning.

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18

Feb

Wednesday, 18 February 2026Thursday, 19 February 2026

08:45 AM GMT – 04:00 PM GMT (2 days)

  • £175.00 excl. VAT

Wed 18 Feb 2026Thu 19 Feb 2026

08:45 AM GMT – 04:00 PM GMT (2 days)

Gain your ECITB CCNSG Safety Passport and enhance your safety awareness on construction sites with our comprehensive training program. Led by experienced trainers, this course equips you with essential safety knowledge and skills endorsed by the Construction Clients National Safety Group.

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Thursday, 19 February 2026Friday, 20 February 2026

08:45 AM GMT – 04:00 PM GMT (2 days)

  • £310.00 excl. VAT

Thu 19 Feb 2026Fri 20 Feb 2026

08:45 AM GMT – 04:00 PM GMT (2 days)

This CITB Site Management Safety Training Scheme Refresher (SMSTS-R) course is for you if you have previously passed the Site Management Safety Training Scheme (SMSTS) course, or a subsequent refresher course.

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ukata_asbestos_awareness_training_course_in_stoke_on_trent.jpg

20

Feb

Friday, 20 February 2026

08:30 AM GMT – 10:15 AM GMT (1 hour, 45 minutes)

  • £65.00 excl. VAT

Fri 20 Feb 2026

08:30 AM GMT – 10:15 AM GMT (1 hour, 45 minutes)

Information, instruction and training for asbestos awareness is intended to give workers and supervisors the information they need to avoid work that may disturb asbestos during any normal work which could disturb the fabric of a building, or other item which might contain asbestos.

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Refunds

In the event of a cancellation or deferment, we provide fully transparent terms and conditions.

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CITB Handling Difficult Situations

Photo of two construection workers looking at plans
About Course

This CITB Leadership & Management course in Handling Difficult Situations was developed by the construction specialists Acadame.

Delivered at our centre in Stoke-on-Trent, Staffordshire, virtually online or on-site; the purpose of this standard is to enable the delegate to develop knowledge and understanding of handling difficult situations regarding performance, discipline, conflict, stress and diversity as required by a practising or potential site supervisor:

  • using assessment, active listening and feedback to manage the performance of team members on site
    managing poor
  • performance and discipline of team members on site
  • managing conflict on site
  • identifying and managing work-related stress
  • managing a diverse workforce

 

Leadership and management are key skills for all construction sites and an area where the industry has identified a need for greater support and training.

How Completing This Course Will Help You:
Course Content

Assessment of this learning outcome must cover the delegates ability to:

  • explain the practices of performance management and the role of the supervisor in performance management
  • describe the value of formal and informal assessment of performance on site
  • describe at least two ways to ensure fair and objective formal assessment
  • explain active listening and feedback and the importance of this in improving performance
  • explain how to give effective feedback on performance

Assessment of this learning outcome must cover the delegates ability to:

  • explain why it is important to correctly identify the root cause of poor performance if it is to be managed appropriately
  • explain the difference between disciplinary procedures and procedures for dealing with poor performance
  • identify the organisation’s employment policies and procedures that support the supervisor in dealing with disciplinary issues
  • describe at which point in the organisational procedures the supervisor should seek assistance from their line manager or human resources when dealing with the management of poor performance
  • explain how a supervisor should prepare for a meeting regarding probable poor performance

Assessment of this learning outcome must cover the delegates ability to:

  • describe the principal features of conflict and how conflict can affect individual and team performance on site
  • explain one recognised technique a supervisor can use to resolve conflict
  • explain how a supervisor can promote a positive atmosphere in order to minimise the adverse effects of conflict

Assessment of this learning outcome must cover the delegates ability to:

  • explain what is meant by work-related stress
  • explain how work-related stress develops
  • explain the responsibilities of the supervisor in ensuring the risks from work related stress are effectively managed and controlled

Assessment of this learning outcome must cover the delegates ability to:

  • explain at least two benefits of an inclusive working environment to the organisation
  • describe the role and responsibilities of a supervisor in promoting equality and diversity
  • provide an example of inappropriate behaviour in relation to equality and diversity and explain how it should be addressed by a supervisor
Methods of Assessment

The method of assessment is a one-step journey:

The method of formal assessment considered appropriate for training delivered against this standard is by a paper of 19 questions based on one question per assessment criteria point within the learning outcomes with a bank of 2 sets of question papers.

Delegates must achieve 75% correct answers to pass.

Who Can Benefit From CITB Handling Difficult Situations Course?

Supervisors and managers can be site based or office based, as long as they are managing a team or could do so in the future. Although, the training has been designed to support managers and supervisors’ development, any employee who could benefit from the training can take part.

Employers who have put in place Leadership and Management training for their staff have seen:

  • An increase in productivity
  • Reduction in the number of man hours on site
  • Leadership and management training contributing towards a safe working environment for all staff
  • The benefits of improved retention by offering training that supports employees long term career ambitions and continuous professional development
What Other Leadership And Management Courses Are Available?

ILM’s level 3 Leadership and Management Practice for the Construction and Built Environment Sector qualification and CITB’s Leadership and Management courses are designed to give frontline supervisors and managers the skills and increased confidence they need to carry out their roles.

By combining Acadame’s expertise in the construction industry with ILM’s market-leading leadership & management qualifications, this ensures the short courses teach best-in-class leadership & management skills and behaviours that are tailored to industry needs.

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Contact Us For More Info !

Phone Numbers :

+44 0330 1242165

Email Address :

hello@acadame.co.uk