The purpose of this standard is to enable the delegate to develop knowledge and understanding of handling difficult situations regarding performance, discipline, conflict, stress and diversity as required by a practising or potential site supervisor.
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Description
The delegate will be able to:
- explain how to use assessment and active listening and feedback to manage the performance of team members on site
- Assessment of this learning outcome must cover the delegates ability to:
- explain the practices of performance management and the role of the supervisor in performance management
- describe the value of formal and informal assessment of performance on site
- describe at least two ways to ensure fair and objective formal assessment
- explain active listening and feedback and the importance of this in improving performance
- explain how to give effective feedback on performance
- Assessment of this learning outcome must cover the delegates ability to:
- explain how to manage poor performance and discipline of team members on site
- Assessment of this learning outcome must cover the delegates ability to:
- explain why it is important to correctly identify the root cause of poor performance if it is to be managed appropriately
- explain the difference between disciplinary procedures and procedures for dealing with poor performance
- identify the organisation’s employment policies and procedures that support the supervisor in dealing with disciplinary issues
- describe at which point in the organisational procedures the supervisor should seek assistance from their line manager or human resources when dealing with the management of poor performance
- explain how a supervisor should prepare for a meeting regarding probable poor performance
- Assessment of this learning outcome must cover the delegates ability to:
- explain how to manage conflict on site
- Assessment of this learning outcome must cover the delegates ability to:
- describe the principal features of conflict and how conflict can affect individual and team performance on site
- explain one recognised technique a supervisor can use to resolve conflict
- explain how a supervisor can promote a positive atmosphere in order to minimise the adverse effects of conflict
- Assessment of this learning outcome must cover the delegates ability to:
- explain how to identify and manage work-related stress
- Assessment of this learning outcome must cover the delegates ability to:
- explain what is meant by work-related stress
- explain how work-related stress develops
- explain the responsibilities of the supervisor in ensuring the risks from work related stress are effectively managed and controlled
- Assessment of this learning outcome must cover the delegates ability to:
- explain how to manage a diverse workforce
- Assessment of this learning outcome must cover the delegates ability to:
- explain at least two benefits of an inclusive working environment to the organisation
- describe the role and responsibilities of a supervisor in promoting equality and diversity
- provide an example of inappropriate behaviour in relation to equality and diversity and explain how it should be addressed by a supervisor
- Assessment of this learning outcome must cover the delegates ability to:
