The purpose of this standard is to enable the delegate to develop knowledge and understanding of the role and responsibilities of a team leader and be able to improve personal performance
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Description
The delegate will be able to:
- describe the role and responsibilities of the team leader.
- Assessment of this learning outcome must cover the delegates ability to:
- describe the role of the team leader, including details on responsibilities, accountabilities and interactions with team members, peers and managers
- describe the responsibilities of the team leader within the team, with a focus on how responsibilities are met
- explain the limits of the team leader’s authority and their accountability with an explanation of what, when and how matters would need to be referred to a higher authority
- describe an example situation where they would need to refer to someone with senior authority, explaining why this is beyond the responsibility of a team leader and would therefore need to be referred to a senior authority
- Assessment of this learning outcome must cover the delegates ability to:
- seek feedback on their workplace performance to identify strengths, weaknesses and areas for improvement.
- Assessment of this learning outcome must be via a scenario based practical exercise followed by a professional discussion which covers the delegates ability to:
- gather comprehensive feedback on own performance from a variety of different sources
- gathered feedback is specific and fully evidenced
- comprehensive and/or detailed feedback on own performance is gathered
- feedback is gathered from many sources and/or a wide variety of sources
- gather comprehensive feedback on own performance from a variety of different sources
- interpret the feedback and list areas for improvement with clear links back to the feedback
- A full, detailed interpretation of the gathered feedback is conducted
- There is an explicit link between the feedback and the identification of the areas for improvement, providing a clear reason for the latter
- The areas for improvement are comprehensive and/or detailed and their potential for development is described
- prepare an action plan to address weaknesses and improve performance
- There is an explicit linkage between the previous interpretation of feedback and the resulting action plan to address the identified weaknesses, providing a clear reason for the latter
- The prepared action plan is comprehensive and detailed, complete with objectives, time scale, etc and additionally shows awareness of resource issues and review
- The action plan addresses the weaknesses in a way that has the potential for a significant improvement in performance
- Assessment of this learning outcome must be via a scenario based practical exercise followed by a professional discussion which covers the delegates ability to:
