The "Effective Communication" eLearning course focuses on improving communication skills in both personal and professional life.
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Description
It covers verbal, paraverbal, and non-verbal communication, as well as active listening, empathic listening, and various questioning techniques. Please note that written communication is not included in this course.
Communication is an integral part of daily life, whether at work or home. Effective communication involves mastering various skills related to spoken communication, listening, and questioning. This eLearning course aims to enhance these skills to improve overall communication competence.
Learning outcomes
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Verbal Communication: Explores the nuances of verbal communication, including choosing the right words and tone.
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Paraverbal Communication: Covers aspects of communication such as pitch, tone, and pace that go beyond the words spoken.
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Non-verbal Communication: Discusses the significance of body language, facial expressions, and gestures in conveying messages.
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Active and Empathic Listening: Provides insights into active listening techniques and the importance of empathic listening in understanding others.
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Listening with Your Ears and Eyes: Emphasises the role of both auditory and visual cues in effective listening.
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Different Types of Questions: Introduces various question types and their applications in communication.
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Question Power Levels: Discusses the varying degrees of question power, from closed-ended to open-ended questions.
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The ‘Five Whys’ Technique: Explores a problem-solving technique that involves asking "why" repeatedly to uncover root causes.
Business benefits
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Enhanced Communication Skills: Equips learners with the skills to communicate more effectively in both personal and professional settings.
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Improved Listening: Helps individuals become better listeners, fostering deeper understanding in conversations.
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Problem Solving: Introduces a practical problem-solving technique, the "Five Whys," for uncovering underlying issues.
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Versatility: Applicable to various aspects of life, including work, relationships, and daily interactions.
The "Effective Communication" eLearning course provides valuable insights and practical skills to enhance communication proficiency, fostering better understanding and more productive interactions.
