The Internet Etiquette eLearning course focuses on effective and polite communication when using the internet, including email, social media, and other online platforms. It aims to teach individuals how to communicate professionally and respectfully on the internet, emphasising best practices and avoiding common pitfalls.
Interested in attending? Have a suggestion about running this course near you?
Register your interest now
Description
In today's digital age, communication with customers, clients, and colleagues often takes place through various online channels, such as email and social media. However, many individuals may not be familiar with or practice effective and polite internet communication. This course addresses this issue by providing guidance on how to communicate professionally and respectfully on the internet.
Learning outcomes
-
Email Basics: Understanding the fundamental functions of email, including how to correctly use CC (Carbon Copy) and BCC (Blind Carbon Copy) fields when sending emails.
-
Email Best Practices: Marking the importance of emails appropriately and using the Out of Office feature when necessary.
-
Email Content: Identifying what should not be included in an email, such as emojis and initialisms (abbreviations or acronyms).
-
KISS Principle: Embracing the KISS (Keep It Simple, Stupid) principle to ensure clear and concise communication.
-
Reducing Email Stress: Strategies for managing email-related stress and avoiding email overload.
-
Email Blindness Syndrome: Understanding and addressing email blindness syndrome, where important emails may be overlooked.
-
Online Persona: Maintaining a professional and positive online persona and reputation.
-
Flame Wars: Recognising and avoiding online conflicts or flame wars that can escalate quickly.
-
Reposting and Over-Posting: Knowing when and how to share content online, avoiding excessive reposting or over-sharing.
-
Video Calls: Effective and professional conduct during video calls, a common mode of internet communication.
Business benefits
-
Effective Communication: Enhances individuals' ability to communicate effectively and professionally on the internet.
-
Stress Reduction: Provides strategies for managing email-related stress and information overload.
-
Conflict Avoidance: Equips individuals with the knowledge to recognise and avoid online conflicts.
-
Professionalism: Promotes a positive and professional online image, which can benefit both individuals and organisations.
The Internet Etiquette eLearning course is valuable for anyone who communicates online, whether with colleagues, clients, or customers. It promotes effective and respectful internet communication practices, ultimately contributing to better online interactions and a positive online presence.
