The "Underage Sales eLearning" course is designed for individuals who work in customer-facing roles, particularly in the retail and hospitality sectors, where they may encounter the sale of age-restricted goods. This course provides insights into identifying age-restricted products, understanding the associated legal responsibilities, and effectively verifying a customer's age while handling potentially challenging situations.
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Description
This course aims to equip individuals working in roles involving the sale of age-restricted goods with the knowledge and skills needed to ensure compliance with relevant regulations and to navigate such transactions professionally and responsibly.
Learning outcomes
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Age-Restricted Goods: Identifying and understanding various goods that are subject to age restrictions, which may not always be apparent.
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Accountability and Repercussions: Recognising the legal responsibilities and potential consequences for failing to comply with age-restricted sales regulations.
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Verifying Customer's Age: Exploring techniques and methods for accurately verifying a customer's age when necessary.
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Managing Challenging Situations: Providing guidance on handling potentially emotional or hostile reactions from customers when a sale is declined due to age restrictions.
Business benefits
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Regulatory Awareness: Enhances awareness of age-related sales regulations and legal responsibilities.
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Conflict Resolution: Equips individuals with skills to manage potentially challenging customer interactions.
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Compliance: Helps ensure compliance with age-restricted sales regulations and avoids legal repercussions.
The "Underage Sales eLearning" course is valuable for individuals working in customer service, retail, or hospitality roles where age-restricted products are sold. It provides essential knowledge and techniques for handling such transactions responsibly and professionally.
