ITIL® 4 Foundation is an entry-level ITIL® qualification that provides an understanding of the main concepts behind ITIL®, including the life cycle stages and the terminology used.
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Description
ITIL® 4 Foundation is an entry-level ITIL® qualification that provides an understanding of the main concepts behind ITIL®, including the life cycle stages and the terminology used.
Learning outcomes
- Understand basic concepts, terminologies, key principles, and process models of IT Service Management that are included in ITIL® 4 Foundation
- Appreciate the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations
- Enhance the efficiency and effectiveness of ITIL® tools and techniques within the business, to optimise user experience
- Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes
- Centralise activities and functions to save on cost and time
