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CITB Construction Leadership & Management Training

CITB Handling Difficult Situations

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Dates & Pricing

We exclusively deliver training sessions in the highest quality facilities. Explore our venues and discover our available dates and pricing below:

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  • 06
    Dec

    Health, Safety and Environment (HS&E) Test

    Stoke
    45 minutes, 04:15 PM – 05:00 PM
    The cost of £42.50+Vat is broken down as £22.50 (test charge) and £20 (administration) The CITB Health, safety and environment (HS&E) test is an important way for construction workers to show they can work safely. For employers, having workers who have passed the CITB HS&E test is assurance that their workforce can keep themselves and those around them safe. The CITB HS&E test forms a key part of the requirement to obtain a construction industry scheme card.
    • £42.50 excl. VAT
    Register
  • 07
    Dec

    CITB (SMSTS-Refresher) Site Management Safety Training Scheme Refresher – Live-Online | Remote

    Online
    2 days, 09:00 AM GMT – 05:30 PM GMT
    This CITB Site Management Safety Training Scheme Refresher (SMSTS-R) course is for you if you have previously passed the Site Management Safety Training Scheme (SMSTS) course, or a subsequent refresher course.
    • £279.00 excl. VAT
    Register
  • 07
    Dec

    CITB (SSSTS) Site Supervisor Safety Training Scheme – Live-Online | Remote

    Online
    2 days, 09:00 AM GMT – 05:30 PM GMT
    Get certified with our CITB SSSTS training, focusing on the Site Supervision Safety Scheme. Equip yourself with essential skills in health and safety legislation, risk assessment, and effective supervision techniques. Led by experienced trainers, this course offers practical insights and case studies to reinforce learning.
    • £249.00 excl. VAT
    Register
  • 09
    Dec

    CITB (SSSTS) Site Supervision Safety Training Scheme

    Liverpool
    2 days, 08:30 AM – 04:00 PM
    Get certified with our CITB SSSTS training, focusing on the Site Supervision Safety Scheme. Equip yourself with essential skills in health and safety legislation, risk assessment, and effective supervision techniques. Led by experienced trainers, this course offers practical insights and case studies to reinforce learning.
    • £265.00 excl. VAT
    Register
  • 09
    Dec

    CITB (SMSTS) Site Management Safety Training Scheme – Live-Online | Remote

    Online
    5 days, 09:00 AM GMT – 05:30 PM GMT
    This CITB Site Management Safety Training Scheme (SMSTS) course is for you if you’re considering, or already have, responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
    • £439.00 excl. VAT
    Register
  • 09
    Dec

    ECITB CCNSG Safety Passport

    Stoke
    2 days, 09:00 AM – 05:00 PM
    Gain your ECITB CCNSG Safety Passport and enhance your safety awareness on construction sites with our comprehensive training program. Led by experienced trainers, this course equips you with essential safety knowledge and skills endorsed by the Construction Clients National Safety Group.
    • £165.00 excl. VAT
    Register
  • 10
    Dec

    Level 3 Award in First Aid at Work

    Stoke
    3 days, 09:00 AM – 04:00 PM
    A packed and well paced First Aid at Work program over 3 days. On this L3 accredited First Aid at Work program, learners will develop the skills and knowledge needed to deal with a range of first aid situations.
    • £210.00 excl. VAT
    Register
  • 11
    Dec

    ECITB CCNSG Safety Passport

    Liverpool
    2 days, 08:30 AM – 04:00 PM
    Gain your ECITB CCNSG Safety Passport and enhance your safety awareness on construction sites with our comprehensive training program. Led by experienced trainers, this course equips you with essential safety knowledge and skills endorsed by the Construction Clients National Safety Group.
    • £165.00 excl. VAT
    Register
  • 11
    Dec

    EUSR – SHEA Power

    Online
    1 day, 08:45 AM GMT – 04:00 PM GMT
    The Safety, Health and Environmental Awareness, or SHEA (Power) scheme is designed for all persons who require access to operational sites within the Electricity industry, both permanent and temporary, including all levels of operatives, supervisors and management.
    • £146.00 excl. VAT
    Register
  • 11
    Dec

    CITB (SMSTS-R) Site Management Safety Training Scheme Refresher

    Stoke
    2 days, 09:00 AM – 04:00 PM
    This CITB Site Management Safety Training Scheme Refresher (SMSTS-R) course is for you if you have previously passed the Site Management Safety Training Scheme (SMSTS) course, or a subsequent refresher course.
    • £310.00 excl. VAT
    Register
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CITB Handling Difficult Situations

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About Course

This CITB Leadership & Management course in Handling Difficult Situations was developed by the construction specialists Acadame.

Delivered at our centre in Stoke-on-Trent, Staffordshire, virtually online or on-site; the purpose of this standard is to enable the delegate to develop knowledge and understanding of handling difficult situations regarding performance, discipline, conflict, stress and diversity as required by a practising or potential site supervisor:

  • using assessment, active listening and feedback to manage the performance of team members on site
    managing poor
  • performance and discipline of team members on site
  • managing conflict on site
  • identifying and managing work-related stress
  • managing a diverse workforce

 

Leadership and management are key skills for all construction sites and an area where the industry has identified a need for greater support and training.

How Completing This Course Will Help You:
  • Effective Communication Under Pressure: Learn to communicate calmly and effectively in challenging situations, diffusing tension and resolving conflicts constructively.
  • Conflict Resolution Strategies: Acquire techniques for managing conflicts and disputes, finding mutually beneficial solutions and maintaining positive relationships.
  • Emotional Intelligence: Develop emotional intelligence to understand and manage your own emotions and those of others, fostering empathy and resilience.
  • Problem-Solving Under Stress: Learn problem-solving techniques to address issues and challenges efficiently, even in high-pressure situations.
  • Decision-Making: Develop decision-making skills to make informed and timely decisions, considering risks, consequences, and stakeholder perspectives.
  • De-escalation Techniques: Gain skills in de-escalating tense situations and managing emotions, promoting calmness and rationality in difficult circumstances.
Course Content

Assessment of this learning outcome must cover the delegates ability to:

  • explain the practices of performance management and the role of the supervisor in performance management
  • describe the value of formal and informal assessment of performance on site
  • describe at least two ways to ensure fair and objective formal assessment
  • explain active listening and feedback and the importance of this in improving performance
  • explain how to give effective feedback on performance

Assessment of this learning outcome must cover the delegates ability to:

  • explain why it is important to correctly identify the root cause of poor performance if it is to be managed appropriately
  • explain the difference between disciplinary procedures and procedures for dealing with poor performance
  • identify the organisation’s employment policies and procedures that support the supervisor in dealing with disciplinary issues
  • describe at which point in the organisational procedures the supervisor should seek assistance from their line manager or human resources when dealing with the management of poor performance
  • explain how a supervisor should prepare for a meeting regarding probable poor performance

Assessment of this learning outcome must cover the delegates ability to:

  • describe the principal features of conflict and how conflict can affect individual and team performance on site
  • explain one recognised technique a supervisor can use to resolve conflict
  • explain how a supervisor can promote a positive atmosphere in order to minimise the adverse effects of conflict

Assessment of this learning outcome must cover the delegates ability to:

  • explain what is meant by work-related stress
  • explain how work-related stress develops
  • explain the responsibilities of the supervisor in ensuring the risks from work related stress are effectively managed and controlled

Assessment of this learning outcome must cover the delegates ability to:

  • explain at least two benefits of an inclusive working environment to the organisation
  • describe the role and responsibilities of a supervisor in promoting equality and diversity
  • provide an example of inappropriate behaviour in relation to equality and diversity and explain how it should be addressed by a supervisor
Methods of Assessment

The method of assessment is a one-step journey:

The method of formal assessment considered appropriate for training delivered against this standard is by a paper of 19 questions based on one question per assessment criteria point within the learning outcomes with a bank of 2 sets of question papers.

Delegates must achieve 75% correct answers to pass.

Who Can Benefit From CITB Handling Difficult Situations Course?

Supervisors and managers can be site based or office based, as long as they are managing a team or could do so in the future. Although, the training has been designed to support managers and supervisors’ development, any employee who could benefit from the training can take part.

Employers who have put in place Leadership and Management training for their staff have seen:

  • An increase in productivity
  • Reduction in the number of man hours on site
  • Leadership and management training contributing towards a safe working environment for all staff
  • The benefits of improved retention by offering training that supports employees long term career ambitions and continuous professional development
What Other Leadership And Management Courses Are Available?

ILM’s level 3 Leadership and Management Practice for the Construction and Built Environment Sector qualification and CITB’s Leadership and Management courses are designed to give frontline supervisors and managers the skills and increased confidence they need to carry out their roles.

By combining Acadame’s expertise in the construction industry with ILM’s market-leading leadership & management qualifications, this ensures the short courses teach best-in-class leadership & management skills and behaviours that are tailored to industry needs.

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At our core, we’re dedicated to ‘Constructing Safety’, offering accelerated growth opportunities for professionals across diverse industries.
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Registered in England (12921273)

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