CITB Solving Problems and Making Decisions

Assessment of this learning outcome must cover the delegates ability to:

• describe, in detail, a problem, its nature, scope and impact

Assessment of this learning outcome must cover the delegates ability to:

• gather and interpret information to identify possible solutions to a problem
• prepare a summary of the options providing facts and evidence

Assessment of this learning outcome must cover the delegates ability to:

• apply a simple decision-making technique to evaluate options to arrive at the best solution

Assessment of this learning outcome must cover the delegates ability to:

• describe in detail a method to monitor the team’s performance against the plan, identifying the link between monitoring team performance and their performance against the plan
• describe an action the team leader could take to rectify underachievement against the plan giving consideration to the short-term and to the long-term prevention of re-occurrence of the sub-standard performance
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