CITB Construction Leadership & Management Training

CITB Handling Difficult Situations

Detail
Dates & Pricing

We exclusively deliver training sessions in the highest quality facilities. Explore our venues and discover our available dates and pricing below:

  • 07
    Jun

    CITB (SMSTS-Refresher) Site Management Safety Training Scheme Refresher – Live-Online | Remote

    Online
    2 days, 09:00 AM BST – 05:30 PM BST
    This CITB Site Management Safety Training Scheme Refresher (SMSTS-R) course is for you if you have previously passed the Site Management Safety Training Scheme (SMSTS) course, or a subsequent refresher course.
    • £279.00 excl. VAT
  • 07
    Jun

    CITB (SSSTS) Site Supervisor Safety Training Scheme – Live-Online | Remote

    Online
    2 days, 09:00 AM BST – 05:30 PM BST
    Get certified with our CITB SSSTS training, focusing on the Site Supervision Safety Scheme. Equip yourself with essential skills in health and safety legislation, risk assessment, and effective supervision techniques. Led by experienced trainers, this course offers practical insights and case studies to reinforce learning.
    • £249.00 excl. VAT
  • 09
    Jun

    CITB (SMSTS) Site Management Safety Training Scheme

    5 days, 08:45 AM – 04:00 PM
    This CITB Site Management Safety Training Scheme (SMSTS) course is for you if you’re considering, or already have, responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
    • £475.00 excl. VAT
  • 09
    Jun

    Fire Marshal & Safe Use of Fire Extinguisher

    3 hours, 30 minutes, 08:45 AM – 12:15 PM
    The Fire Marshal/Warden and Safe Use of Fire Extinguisher training course gives an understanding of how to deal with fire hazards and how to lower risk in the workplace in the event of an emergency.
    • £75.00 excl. VAT
  • 09
    Jun

    IOSH Managing Safely

    3 days, 08:45 AM – 04:00 PM
    Enhance your safety management skills with our IOSH Managing Safely course. Designed for managers and supervisors, this training program equips you with the knowledge and tools to effectively manage safety in the workplace.
    • £425.00 excl. VAT
  • 09
    Jun

    CITB (SMSTS) Site Management Safety Training Scheme – Live-Online | Remote

    Online
    5 days, 09:00 AM BST – 05:30 PM BST
    This CITB Site Management Safety Training Scheme (SMSTS) course is for you if you’re considering, or already have, responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
    • £439.00 excl. VAT
  • 09
    Jun

    Manual Handling

    2 hours, 45 minutes, 12:45 PM – 03:30 PM
    This Manual Handling course teaches delegates how to improve their manual handling technique, how to conduct a personal risk assessment, and how to understand the risks linked with manual handling.
    • £75.00 excl. VAT
  • 10
    Jun

    Abrasive Wheel Awareness

    3 hours, 30 minutes, 08:45 AM – 12:15 PM
    Abrasive Wheel Awareness training is a safety program designed to educate individuals about the safe and responsible use of abrasive wheels in various industries, such as construction, manufacturing, and metalworking.
    • £75.00 excl. VAT
  • 10
    Jun

    Working At Height Awareness

    2 hours, 45 minutes, 12:45 PM – 03:30 PM
    Anybody working at height must comply with the Working at Height Regulations 2005.
    • £75.00 excl. VAT
  • 12
    Jun

    ECITB CCNSG Safety Passport

    2 days, 08:45 AM – 04:00 PM
    Gain your ECITB CCNSG Safety Passport and enhance your safety awareness on construction sites with our comprehensive training program. Led by experienced trainers, this course equips you with essential safety knowledge and skills endorsed by the Construction Clients National Safety Group.
    • £165.00 excl. VAT

Popup Button
Are you looking for customised onsite training tailored to your team’s unique needs and industry requirements? Click here to send us your requirements and let us design the perfect program for you.
Refunds

In the event of a cancellation or deferment, we provide fully transparent terms and conditions.

citb logo

CITB Handling Difficult Situations

Photo of two construection workers looking at plans
About Course

This CITB Leadership & Management course in Handling Difficult Situations was developed by the construction specialists Acadame.

Delivered at our centre in Stoke-on-Trent, Staffordshire, virtually online or on-site; the purpose of this standard is to enable the delegate to develop knowledge and understanding of handling difficult situations regarding performance, discipline, conflict, stress and diversity as required by a practising or potential site supervisor:

  • using assessment, active listening and feedback to manage the performance of team members on site
    managing poor
  • performance and discipline of team members on site
  • managing conflict on site
  • identifying and managing work-related stress
  • managing a diverse workforce

 

Leadership and management are key skills for all construction sites and an area where the industry has identified a need for greater support and training.

How Completing This Course Will Help You:
Course Content

Assessment of this learning outcome must cover the delegates ability to:

  • explain the practices of performance management and the role of the supervisor in performance management
  • describe the value of formal and informal assessment of performance on site
  • describe at least two ways to ensure fair and objective formal assessment
  • explain active listening and feedback and the importance of this in improving performance
  • explain how to give effective feedback on performance

Assessment of this learning outcome must cover the delegates ability to:

  • explain why it is important to correctly identify the root cause of poor performance if it is to be managed appropriately
  • explain the difference between disciplinary procedures and procedures for dealing with poor performance
  • identify the organisation’s employment policies and procedures that support the supervisor in dealing with disciplinary issues
  • describe at which point in the organisational procedures the supervisor should seek assistance from their line manager or human resources when dealing with the management of poor performance
  • explain how a supervisor should prepare for a meeting regarding probable poor performance

Assessment of this learning outcome must cover the delegates ability to:

  • describe the principal features of conflict and how conflict can affect individual and team performance on site
  • explain one recognised technique a supervisor can use to resolve conflict
  • explain how a supervisor can promote a positive atmosphere in order to minimise the adverse effects of conflict

Assessment of this learning outcome must cover the delegates ability to:

  • explain what is meant by work-related stress
  • explain how work-related stress develops
  • explain the responsibilities of the supervisor in ensuring the risks from work related stress are effectively managed and controlled

Assessment of this learning outcome must cover the delegates ability to:

  • explain at least two benefits of an inclusive working environment to the organisation
  • describe the role and responsibilities of a supervisor in promoting equality and diversity
  • provide an example of inappropriate behaviour in relation to equality and diversity and explain how it should be addressed by a supervisor
Methods of Assessment

The method of assessment is a one-step journey:

The method of formal assessment considered appropriate for training delivered against this standard is by a paper of 19 questions based on one question per assessment criteria point within the learning outcomes with a bank of 2 sets of question papers.

Delegates must achieve 75% correct answers to pass.

Who Can Benefit From CITB Handling Difficult Situations Course?

Supervisors and managers can be site based or office based, as long as they are managing a team or could do so in the future. Although, the training has been designed to support managers and supervisors’ development, any employee who could benefit from the training can take part.

Employers who have put in place Leadership and Management training for their staff have seen:

  • An increase in productivity
  • Reduction in the number of man hours on site
  • Leadership and management training contributing towards a safe working environment for all staff
  • The benefits of improved retention by offering training that supports employees long term career ambitions and continuous professional development
What Other Leadership And Management Courses Are Available?

ILM’s level 3 Leadership and Management Practice for the Construction and Built Environment Sector qualification and CITB’s Leadership and Management courses are designed to give frontline supervisors and managers the skills and increased confidence they need to carry out their roles.

By combining Acadame’s expertise in the construction industry with ILM’s market-leading leadership & management qualifications, this ensures the short courses teach best-in-class leadership & management skills and behaviours that are tailored to industry needs.

Talk to humans

Contact Us For More Info !

Phone Numbers :

+44 0330 1242165

Email Address :

hello@acadame.co.uk