CITB Construction Leadership & Management Training

CITB Handling Difficult Situations

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Dates & Pricing

We exclusively deliver training sessions in the highest quality facilities. Explore our venues and discover our available dates and pricing below:

Live online events

April 2026

Tuesday, 14 April 2026

08:45 AM BST – 12:00 PM BST (3 hours, 15 minutes)

  • £75.00 excl. VAT

Tue 14 Apr 2026

08:45 AM BST – 12:00 PM BST (3 hours, 15 minutes)

The Fire Marshal/Warden and Safe Use of Fire Extinguisher training course gives an understanding of how to deal with fire hazards and how to lower risk in the workplace in the event of an emergency.

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14

Apr

Tuesday, 14 April 2026

01:00 PM BST – 04:00 PM BST (3 hours)

  • £75.00 excl. VAT

Tue 14 Apr 2026

01:00 PM BST – 04:00 PM BST (3 hours)

Abrasive Wheel Awareness training is a safety program designed to educate individuals about the safe and responsible use of abrasive wheels in various industries, such as construction, manufacturing, and metalworking.

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15

Apr

Wednesday, 15 April 2026Thursday, 16 April 2026

08:45 AM BST – 04:00 PM BST (2 days)

  • £175.00 excl. VAT

Wed 15 Apr 2026Thu 16 Apr 2026

08:45 AM BST – 04:00 PM BST (2 days)

Gain your ECITB CCNSG Safety Passport and enhance your safety awareness on construction sites with our comprehensive training program. Led by experienced trainers, this course equips you with essential safety knowledge and skills endorsed by the Construction Clients National Safety Group.

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Friday, 17 April 2026

08:45 AM BST – 04:00 PM BST (1 day)

  • £130.00 excl. VAT

Fri 17 Apr 2026

08:45 AM BST – 04:00 PM BST (1 day)

The CITB Health and Safety Awareness (HSA) course is the most recognised qualification which is recognised towards attaining the learner Green Labourer Card, also known as the CSCS card. This training course is designed to aid the understanding of potential hazards the construction worker may face on site.

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Monday, 20 April 2026Friday, 24 April 2026

08:45 AM BST – 04:00 PM BST (5 days)

  • £495.00 excl. VAT

Mon 20 Apr 2026Fri 24 Apr 2026

08:45 AM BST – 04:00 PM BST (5 days)

This CITB Site Management Safety Training Scheme (SMSTS) course is for you if you’re considering, or already have, responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.

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Monday, 20 April 2026Wednesday, 22 April 2026

08:45 AM BST – 04:00 PM BST (3 days)

  • £210.00 excl. VAT

Mon 20 Apr 2026Wed 22 Apr 2026

08:45 AM BST – 04:00 PM BST (3 days)

A packed and well paced First Aid at Work program over 3 days. On this L3 accredited First Aid at Work program, learners will develop the skills and knowledge needed to deal with a range of first aid situations.

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Thursday, 23 April 2026Friday, 24 April 2026

08:45 AM BST – 04:00 PM BST (2 days)

  • £150.00 excl. VAT

Thu 23 Apr 2026Fri 24 Apr 2026

08:45 AM BST – 04:00 PM BST (2 days)

On this 2 day First Aid at Work Requalification / Refresher training course, Learners will refresh the skills and knowledge needed to deal with a range of first aid situations, including: assessing an incident, managing an unresponsive casualty, CPR, heart attacks, choking, head and spinal injuries, fractures, anaphylaxis and more.

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ukata_asbestos_awareness_training_course_in_stoke_on_trent.jpg

27

Apr

Monday, 27 April 2026

08:30 AM BST – 10:15 AM BST (1 hour, 45 minutes)

  • £65.00 excl. VAT

Mon 27 Apr 2026

08:30 AM BST – 10:15 AM BST (1 hour, 45 minutes)

Information, instruction and training for asbestos awareness is intended to give workers and supervisors the information they need to avoid work that may disturb asbestos during any normal work which could disturb the fabric of a building, or other item which might contain asbestos.

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Monday, 27 April 2026

08:45 AM BST – 04:00 PM BST (1 day)

  • £130.00 excl. VAT

Mon 27 Apr 2026

08:45 AM BST – 04:00 PM BST (1 day)

Renew your ECITB CCNSG Safety Passport and enhance your safety awareness on construction sites with our comprehensive training program. Led by experienced trainers, this course equips you with essential safety knowledge and skills endorsed by the Construction Clients National Safety Group.

More Information
ukata_asbestos_non_licensed_training_course_in_stoke_on_trent.jpg

27

Apr

Monday, 27 April 2026

10:45 AM BST – 04:00 PM BST (5 hours, 15 minutes)

  • £140.00 excl. VAT

Mon 27 Apr 2026

10:45 AM BST – 04:00 PM BST (5 hours, 15 minutes)

To provide the learner with the theoretical and practical skills to undertake non-licensed works with ACM’s. Persons requiring this type of training would include trade operatives undertaking tasks with ACM’s as defined in HSG210 and in accordance with CAR 2012 Reg 3(2). Persons requiring this type of training would include those whose work will knowingly disturb low risk asbestos containing materials, such as maintenance workers and their supervisors; and those who carry out asbestos sampling and analysis

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Tuesday, 28 April 2026

08:45 AM BST – 04:00 PM BST (1 day)

  • £90.00 excl. VAT

Tue 28 Apr 2026

08:45 AM BST – 04:00 PM BST (1 day)

During this 1-day Emergency First Aid at Work training course, Learners will develop the skills and knowledge needed to deal with a range of emergency first aid situations, including: managing an unresponsive casualty, CPR, choking, shock, wounds and bleeding and minor injuries.

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Wednesday, 29 April 2026

08:45 AM BST – 02:00 PM BST (5 hours, 15 minutes)

  • £140.00 excl. VAT

Wed 29 Apr 2026

08:45 AM BST – 02:00 PM BST (5 hours, 15 minutes)

CAT & Genny is a health & safety training course designed to give operatives and supervisors knowledge of how to conduct cable avoidance operations to locate underground services.

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Wednesday, 29 April 2026Thursday, 30 April 2026

08:45 AM BST – 04:00 PM BST (2 days)

  • £310.00 excl. VAT

Wed 29 Apr 2026Thu 30 Apr 2026

08:45 AM BST – 04:00 PM BST (2 days)

This CITB Site Management Safety Training Scheme Refresher (SMSTS-R) course is for you if you have previously passed the Site Management Safety Training Scheme (SMSTS) course, or a subsequent refresher course.

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May 2026

Friday, 1 May 2026

08:45 AM BST – 04:00 PM BST (1 day)

  • £130.00 excl. VAT

Fri 1 May 2026

08:45 AM BST – 04:00 PM BST (1 day)

The CITB Health and Safety Awareness (HSA) course is the most recognised qualification which is recognised towards attaining the learner Green Labourer Card, also known as the CSCS card. This training course is designed to aid the understanding of potential hazards the construction worker may face on site.

More Information

5

May

IOSH Managing Safely

Stoke

Tuesday, 5 May 2026Thursday, 7 May 2026

08:45 AM BST – 04:00 PM BST (3 days)

Provided by Acadame Ltd
  • £455.00 excl. VAT

Tue 5 May 2026Thu 7 May 2026

08:45 AM BST – 04:00 PM BST (3 days)

Enhance your safety management skills with our IOSH Managing Safely course. Designed for managers and supervisors, this training program equips you with the knowledge and tools to effectively manage safety in the workplace.

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Provided by Acadame Ltd

Friday, 8 May 2026

08:45 AM BST – 04:00 PM BST (1 day)

  • £175.00 excl. VAT

Fri 8 May 2026

08:45 AM BST – 04:00 PM BST (1 day)

This one-day CITB Site Supervision Safety Training Scheme Refresher (SSSTS-R) course is for learners who have previously passed the two-day Site supervision safety training scheme (SSSTS) course and can provide proof of successful attendance.

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Friday, 8 May 2026

08:45 AM BST – 04:00 PM BST (1 day)

  • £90.00 excl. VAT

Fri 8 May 2026

08:45 AM BST – 04:00 PM BST (1 day)

During this 1-day Emergency First Aid at Work training course, Learners will develop the skills and knowledge needed to deal with a range of emergency first aid situations, including: managing an unresponsive casualty, CPR, choking, shock, wounds and bleeding and minor injuries.

More Information

Monday, 11 May 2026Tuesday, 12 May 2026

08:45 AM BST – 04:00 PM BST (2 days)

  • £285.00 excl. VAT

Mon 11 May 2026Tue 12 May 2026

08:45 AM BST – 04:00 PM BST (2 days)

Get certified with our CITB SSSTS training, focusing on the Site Supervision Safety Scheme. Equip yourself with essential skills in health and safety legislation, risk assessment, and effective supervision techniques. Led by experienced trainers, this course offers practical insights and case studies to reinforce learning.

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Tuesday, 12 May 2026

08:45 AM BST – 12:00 PM BST (3 hours, 15 minutes)

  • £75.00 excl. VAT

Tue 12 May 2026

08:45 AM BST – 12:00 PM BST (3 hours, 15 minutes)

The Fire Marshal/Warden and Safe Use of Fire Extinguisher training course gives an understanding of how to deal with fire hazards and how to lower risk in the workplace in the event of an emergency.

More Information

12

May

Tuesday, 12 May 2026

01:00 PM BST – 04:00 PM BST (3 hours)

  • £75.00 excl. VAT

Tue 12 May 2026

01:00 PM BST – 04:00 PM BST (3 hours)

Abrasive Wheel Awareness training is a safety program designed to educate individuals about the safe and responsible use of abrasive wheels in various industries, such as construction, manufacturing, and metalworking.

More Information

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Refunds

In the event of a cancellation or deferment, we provide fully transparent terms and conditions.

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CITB Handling Difficult Situations

Photo of two construection workers looking at plans
About Course

This CITB Leadership & Management course in Handling Difficult Situations was developed by the construction specialists Acadame.

Delivered at our centre in Stoke-on-Trent, Staffordshire, virtually online or on-site; the purpose of this standard is to enable the delegate to develop knowledge and understanding of handling difficult situations regarding performance, discipline, conflict, stress and diversity as required by a practising or potential site supervisor:

  • using assessment, active listening and feedback to manage the performance of team members on site
    managing poor
  • performance and discipline of team members on site
  • managing conflict on site
  • identifying and managing work-related stress
  • managing a diverse workforce

 

Leadership and management are key skills for all construction sites and an area where the industry has identified a need for greater support and training.

How Completing This Course Will Help You:
Course Content

Assessment of this learning outcome must cover the delegates ability to:

  • explain the practices of performance management and the role of the supervisor in performance management
  • describe the value of formal and informal assessment of performance on site
  • describe at least two ways to ensure fair and objective formal assessment
  • explain active listening and feedback and the importance of this in improving performance
  • explain how to give effective feedback on performance

Assessment of this learning outcome must cover the delegates ability to:

  • explain why it is important to correctly identify the root cause of poor performance if it is to be managed appropriately
  • explain the difference between disciplinary procedures and procedures for dealing with poor performance
  • identify the organisation’s employment policies and procedures that support the supervisor in dealing with disciplinary issues
  • describe at which point in the organisational procedures the supervisor should seek assistance from their line manager or human resources when dealing with the management of poor performance
  • explain how a supervisor should prepare for a meeting regarding probable poor performance

Assessment of this learning outcome must cover the delegates ability to:

  • describe the principal features of conflict and how conflict can affect individual and team performance on site
  • explain one recognised technique a supervisor can use to resolve conflict
  • explain how a supervisor can promote a positive atmosphere in order to minimise the adverse effects of conflict

Assessment of this learning outcome must cover the delegates ability to:

  • explain what is meant by work-related stress
  • explain how work-related stress develops
  • explain the responsibilities of the supervisor in ensuring the risks from work related stress are effectively managed and controlled

Assessment of this learning outcome must cover the delegates ability to:

  • explain at least two benefits of an inclusive working environment to the organisation
  • describe the role and responsibilities of a supervisor in promoting equality and diversity
  • provide an example of inappropriate behaviour in relation to equality and diversity and explain how it should be addressed by a supervisor
Methods of Assessment

The method of assessment is a one-step journey:

The method of formal assessment considered appropriate for training delivered against this standard is by a paper of 19 questions based on one question per assessment criteria point within the learning outcomes with a bank of 2 sets of question papers.

Delegates must achieve 75% correct answers to pass.

Who Can Benefit From CITB Handling Difficult Situations Course?

Supervisors and managers can be site based or office based, as long as they are managing a team or could do so in the future. Although, the training has been designed to support managers and supervisors’ development, any employee who could benefit from the training can take part.

Employers who have put in place Leadership and Management training for their staff have seen:

  • An increase in productivity
  • Reduction in the number of man hours on site
  • Leadership and management training contributing towards a safe working environment for all staff
  • The benefits of improved retention by offering training that supports employees long term career ambitions and continuous professional development
What Other Leadership And Management Courses Are Available?

ILM’s level 3 Leadership and Management Practice for the Construction and Built Environment Sector qualification and CITB’s Leadership and Management courses are designed to give frontline supervisors and managers the skills and increased confidence they need to carry out their roles.

By combining Acadame’s expertise in the construction industry with ILM’s market-leading leadership & management qualifications, this ensures the short courses teach best-in-class leadership & management skills and behaviours that are tailored to industry needs.

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Contact Us For More Info !

Phone Numbers :

+44 0330 1242165

Email Address :

hello@acadame.co.uk