CITB Achieving Performance Through People

Assessment of this learning outcome must cover the delegates ability to:

• describe the principal features of two or more factors that will influence the choice of leadership styles or behaviours on site
• describe two or more appropriate actions to enhance own leadership behaviour in the context of a correct and appropriate model of leadership
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Assessment of this learning outcome must cover the delegates ability to:

• describe the practices associated with developing and maintaining an effective team to explain two or more benefits of developing and maintaining an effective team
• describe the stages of an established model of team formation
• describe two or more appropriate actions to enhance the effectiveness of own team
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Assessment of this learning outcome must cover the delegates ability to:

• describe a recognised theory of motivation
• explain how a motivational technique can be used to improve performance of own site
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Assessment of this learning outcome must cover the delegates ability to:

• describe the stages in the communication cycle
• describe two possible barriers to communication on site within a detailed and appropriate context
• explain why it is important to overcome barriers to communication on site
• describe two or more actions to improve the effectiveness of own communication skills on site in order to improve team and site performance
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Assessment of this learning outcome must cover the delegates ability to:

• describe how to give effective feedback
• explain two different types of feedback, and how each can be used to improve both individual and team performance
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Assessment of this learning outcome must cover the delegates ability to:

• explain how to manage a coaching process by agreeing goals and following a simple coaching model
• describe a tool or technique that can be used to support effective coaching
• identify two barriers to effective coaching within a detailed and appropriate context
• explain two or more suitable strategies to overcome these barriers
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Assessment of this learning outcome must cover the delegates ability to:

• explain the practices of persuading and influencing to explain the differences between them
• describe the skills required in order to persuade effectively
• explain a relevant technique for influencing others and how it is used to achieve objectives
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