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Lone Working eLearning
Online lone working training covering the risks of working without close supervision, the check-in systems that actually get used, and what to do when contact is lost.
Who it is for
Who this lone working course is for
Lone working is not only night shifts and remote sites. Care workers, engineers, drivers, cleaners, homeworkers and anyone opening or closing premises alone are all lone workers, and most of them have never been told so.
- Care and community healthcare workers
- Engineers, technicians and service staff
- Drivers, delivery and courier staff
- Cleaners and security staff
- Homeworkers and remote employees
- Supervisors responsible for lone worker arrangements
Course content
What the lone working course covers
Six short modules covering who counts as a lone worker, how the risks differ, and the arrangements that keep someone connected.
Who is a lone worker
The breadth of the definition, and the roles people do not realise are included.
The added risks
Why the same task carries more risk alone, from injury to aggression to sudden illness.
Risk assessment for lone working
What the assessment has to consider, and the work that should never be done alone.
Communication and check-in
Systems that work in practice, and why the ones nobody uses are worse than none.
Violence and aggression
Managing contact with the public alone, and disengaging safely.
Emergencies and escalation
Raising the alarm, what happens when contact is lost, and post-incident support.
Outcomes
What you will be able to do afterwards
- Recognise whether you or your staff count as lone workers
- Explain why working alone increases the consequence of an incident
- Identify tasks that should not be done alone
- Use a check-in system properly and consistently
- Take practical precautions against aggression when alone
- Raise the alarm and know what escalation should follow
Your legal duty
The law behind lone working training
There is no lone working regulation. The duties are the general ones: the Health and Safety at Work etc. Act 1974 requires employers to ensure health and safety so far as is reasonably practicable, and the Management of Health and Safety at Work Regulations 1999 require the risks to be assessed. For lone workers that means assessing whether the work can be done safely alone at all.
Some work should not be done alone. That is a conclusion the risk assessment reaches rather than a list the law provides, which is why the assessment matters more here than in almost any other subject.
- Health and Safety at Work etc. Act 1974 - sections 2 and 3
- Management of Health and Safety at Work Regulations 1999 - risk assessment
- No regulation is named after lone working; the general duties apply
- Work-related violence duties apply where lone workers meet the public
Practicalities
How the course works
For employers
Lone Working training for a team
Lone worker arrangements only work if both the lone worker and whoever monitors them have had the same training.
- One invoice instead of a card payment per person
- Licences allocated as people join, so induction is covered
- Completion and expiry reporting for your records
- Renewal reminders before certificates lapse
- Bespoke versions built around your own procedures
Lone workers dealing with the public also need de-escalation training. See the Conflict Management course →
Lone Working eLearning: common questions
No regulation is named after it. The general duties to ensure health and safety and to assess risk apply. For lone working the key question the assessment must answer is whether the work can be done safely alone.
No. It is lawful where the risk assessment shows it can be done safely. Some tasks will fail that test. The course explains the kinds of work that usually should not be done alone.
Generally yes. They work without close supervision, and the employer's duties follow them. The specific risks differ from a night shift, and the course covers both.
Being simple enough to use every time and monitored by someone who will act. The course is direct: an unused or unmonitored system is worse than none, because it creates false assurance.
About 30 minutes, with no time limit: start it, pause it, and come back whenever suits. The certificate is issued the moment you finish.
Yes. It runs in a browser on any modern phone, tablet or computer, with nothing to install.
Yes. Open a business account and we invoice you for the licences, which you allocate as people need them, with completion reporting included.
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