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Problem Solving eLearning
Online problem solving training: defining the problem properly, finding causes instead of symptoms, and choosing a solution you can actually implement.
Who it is for
Who this problem solving course is for
Most workplace problem solving fails at the first step: solving the wrong problem quickly. This course gives people a structure that slows down the definition and speeds up everything after it.
- Supervisors and team leaders
- Continuous improvement and quality staff
- Operations and process teams
- Managers making decisions under pressure
- Project teams
- Anyone who fixes the same problem repeatedly
Course content
What the problem solving course covers
Eight short modules that walk through a structured method, with the emphasis on root cause rather than the first plausible explanation.
Defining the problem
Separating the problem from the symptom, and writing a definition you can test.
Gathering information
Facts, data and the people closest to the work.
Finding root causes
Techniques such as five whys and cause and effect analysis.
Generating options
Producing genuine alternatives instead of defending the first idea.
Evaluating options
Criteria, trade-offs, cost and what is actually implementable.
Making the decision
Deciding with incomplete information, and recording why.
Implementing
Actions, owners, dates and communicating the change.
Reviewing
Checking whether it worked, and what to do when it did not
Outcomes
What you will be able to do afterwards
- Define a problem in testable terms
- Separate symptoms from causes
- Use five whys and cause and effect analysis
- Generate genuine alternatives rather than one idea
- Evaluate options against explicit criteria
- Make and record a decision under uncertainty
- Review whether a solution actually worked
Practicalities
How the course works
For employers
Problem Solving training for a team
A shared problem-solving method makes team discussions shorter, because everyone is arguing about the same stage of the same problem.
- One invoice instead of a card payment per person
- Licences allocated as people join, so induction is covered
- Completion and expiry reporting for your records
- Renewal reminders before certificates lapse
- Bespoke versions built around your own procedures
Root cause analysis applied to incidents has its own course. See Accident Investigation →
Problem Solving eLearning: common questions
Root cause analysis is one part of it. This course covers the whole cycle from defining the problem to reviewing whether the fix worked.
Yes, along with cause and effect analysis. The course is practical about where each technique is useful and where it stops being.
Accident investigation applies the same thinking to incidents, with legal and reporting requirements attached. That is a separate course.
Yes. The definition, evaluation and review stages are exactly where improvement projects usually go wrong.
Yes, one module is specifically about deciding with incomplete information and recording the reasoning so it can be revisited.
About 30 minutes, with no time limit: start it, pause it, and come back whenever suits. The certificate is issued the moment you finish.
Yes. It runs in a browser on any modern phone, tablet or computer, with nothing to install.
Yes. Open a business account and we invoice you for the licences, which you allocate as people need them, with completion reporting included.
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